Cyber Incident Manager

CFC

. Manage cyber incidents from triage through to resolution .

Posted 10/27/2026full-timeLondon • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong incident management and project coordination capabilities, effectively communicating with stakeholders at all levels while ensuring timely resolution of cyber incidents. Proven ability to build trusted relationships and deliver exceptional customer experiences in complex environments.

Highest-signal resume keywords

Incident ManagementProject CoordinationStakeholder ManagementCommunication SkillsDecision-Making Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Attention To DetailOrganizational CapabilityProblem-Solving AbilityWritten CommunicationCustomer Experience Commitment

Industry Keywords

Cybersecurity KnowledgeInsuranceLegalTechnologyRisk Management

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Manage cyber incidents from triage through to resolution
Act as the primary point of contact for clients during an incident
Coordinate technical specialists, investigators and support teams to ensure actions are completed
Lead incident calls and stakeholder meetings
Manage action plans, timelines, priorities and deliverables
Provide regular updates to clients, insurers, legal counsel and internal stakeholders
Translate technical information into clear business-focused communication
Work closely with executives and senior leaders to support decision making
Maintain incident records, reports and documentation
Support lessons learned and continuous improvement activities
Build trusted relationships with clients and key stakeholders
Identify risks, issues and opportunities for improvement throughout the incident lifecycle
Serve as the central coordination point during incidents, ensuring appropriate engagement, progress, communication and client experience

Requirements

What you’ll need

Exceptional communication and stakeholder management skills
Confidence speaking with people at all levels, including CEOs, CFOs, General Managers, IT Managers and business owners
Strong decision-making skills and confidence making and standing behind recommendations
Strong project coordination or project management skills
Excellent attention to detail and organisational capability
Ability to manage multiple priorities and competing deadlines
Strong written communication and report-writing skills
Professional judgement and problem-solving ability
Commitment to delivering an exceptional customer experience
Highly regarded: experience in incident management, project management, operations, client service, consulting or professional services environments
Highly regarded: experience coordinating complex projects or stakeholder groups
Cybersecurity knowledge is beneficial but not required
Highly regarded: experience working in insurance, legal, technology or risk-related industries

Benefits

Comp & perks

Core values: Love what you do — passion and intensity set CFC apart and make a difference to colleagues, customers, brokers and carriers
Core values: Challenge everything — question how things are done and constantly seek improvements
Core values: Have fun, be good — welcoming all viewpoints and treating everyone with respect