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General Secretary
CGH Medical Center. Greet and facilitate the needs of all department clients and provide clerical support.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in clerical support, patient communication, and specimen collection processes while maintaining a strong understanding of medical terminology and patient care principles across various age groups.
Highest-signal resume keywords
Clerical SupportMedical Terminology KnowledgeSpecimen CollectionPatient CommunicationTime Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Typing SkillsDocument ProcessingLIS QueryBilling Reports RectificationPatient Report Delivery
Soft Skills
FlexibilityOrganizational Skills
Tools & Technologies
LIS (Laboratory Information System)Specimen Collection Manual
Certifications & Qualifications
High School Diploma or Equivalent
Industry Keywords
Clinical PathologyAnatomic PathologyPatient CareAge-Related CareGrowth and Development Principles
About the role
Key responsibilities & impact- Greet and facilitate the needs of all department clients and provide clerical support.
- Prepare memos, forms, letters, reports, simple reports, and professional correspondence using information supplied by the supervisor/manager.
- Perform department reception duties and provide telephone coverage.
- Communicate non-panic patient results on the Call List Record.
- Respond to telephone requests for patient results using the LIS query.
- Provide specimen collection information using the Specimen Collection Manual and Laboratory rolodex.
- Process clinical and anatomic pathology client work, including LIS test orders, billing numbers, specimen delivery, reference laboratory results, and charges.
- Deliver printed patient reports to physician mailboxes, outside accounts, and other clients.
- Collect, sort, send, and deliver mail.
- Perform typing, Xeroxing, faxing, document processing, printing, shredding, and equipment/document maintenance.
- Assist with training students and department orientees on office procedures and LIS aspects.
- Achieve and maintain competency for assigned procedures.
- Rectify reference lab billing reports monthly and Soft billing reports daily.
- Generate nursing home draw orders as needed.
- Perform other related duties and special projects assigned by the supervisor and/or director.
Requirements
What you’ll need- High School Diploma or equivalent required.
- Good computer and typing skills preferred.
- Medical terminology knowledge preferred.
- Flexibility to undertake a variety of assignments.
- Ability to organize time efficiency among a variety of duties.
- Demonstrates the knowledge necessary to provide care appropriate to any age-related needs of the patients served on assigned unit.
- Demonstrates knowledge of the principles of growth and development appropriate to the patient population served.
- Able to assess and interpret data about the patient’s status in order to identify each patient’s needs and provide the appropriate care, including age-related care, needed by the neonate, pediatric, adolescent and/or geriatric patient group.
Benefits
Comp & perks- Gift Shop Discount
- CGH Day Care Discount
- CGH Dietary Discount
- Employee Assistance Program
- CGH Pharmacy Discount
- CGH Vision Center Discount