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General Secretary – Laboratory
CGH Medical Center. Greet and facilitate the needs of all department clients and provide clerical support.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in clerical support, patient communication, and medical terminology while maintaining efficient organization and time management skills. Capable of providing age-appropriate care and support across diverse patient populations.
Highest-signal resume keywords
Clerical SupportMedical Terminology KnowledgePatient CommunicationTime ManagementAge-Appropriate Care
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
Typing SkillsDocument ProcessingReport PreparationSpecimen CollectionLIS Query UsageBilling ReconciliationPatient Report DeliveryMail Processing
Soft Skills
FlexibilityOrganizational SkillsExcellent Guest Relations
Certifications & Qualifications
High School Diploma or Equivalent
Industry Keywords
Clinical PathologyAnatomic PathologyPatient CareGrowth and Development Principles
About the role
Key responsibilities & impact- Greet and facilitate the needs of all department clients and provide clerical support.
- Prepare memos, forms, letters, and reports using information supplied by the supervisor/manager.
- Prepare simple reports with limited routine instruction.
- Perform department reception duties and provide excellent guest relations.
- Provide timely telephone coverage, communicate non-panic patient results, respond to patient-result requests using the LIS query, and provide specimen collection information.
- Process clinical and anatomic pathology client work, including LIS test orders, billing numbers, specimen delivery, reference laboratory results, and charges.
- Deliver printed patient reports to physician mailboxes, outside accounts, and other clients.
- Collect, sort, send, and deliver mail.
- Perform typing, Xeroxing, faxing, document processing, printing, shredding, and professional correspondence.
- Maintain related equipment and documents according to section policy.
- Assist with training students and department orientees on office procedures and LIS aspects.
- Maintain competency for assigned procedures.
- Reconcile reference lab billing reports monthly and the Soft billing report daily.
- Generate nursing home draw orders as needed.
- Perform other related duties and special projects assigned by the supervisor or director.
Requirements
What you’ll need- High School Diploma or equivalent required.
- Good computer and typing skills preferred.
- Medical terminology knowledge preferred.
- Flexibility to undertake a variety of assignments.
- Ability to organize time efficiency among a variety of duties.
- Demonstrates the knowledge necessary to provide care appropriate to any age-related needs of the patients served on assigned unit.
- Demonstrates knowledge of the principles of growth and development appropriate to the patient population served.
- Able to assess and interpret data about the patient’s status in order to identify each patient’s needs and provide the appropriate care, including age-related care, needed by the neonate, pediatric, adolescent and/or geriatric patient group.
Benefits
Comp & perks- Health and Dental Insurance
- IMRF (Illinois Municipal Retirement Fund)
- Retirement Fund (457 and 401A Plan)
- Medical and Dependent Care Flexible Spending
- Life Insurance
- Short and Long Term Disability
- Optional Insurances
- Paid Time Off
- Tuition Reimbursement and Loan Forgiveness
- Gift Shop Discount
- CGH Day Care Discount
- CGH Dietary Discount
- Employee Assistance Program
- CGH Pharmacy Discount
- CGH Vision Center Discount