CGS Administrators, LLC

Customer Support

• Respond to telephone, written, web, or walk-in customer inquiries accurately, promptly, and courteously
• Document customer inquiries accurately
• Initiate or process adjustments and conduct research to resolve inquiries
• Coordinate with other departments to resolve problems
• Respond to, research, and assist with priority inquiries and special projects
• Provide management with feedback regarding customer problems, questions, and needs
• Maintain accurate records of complaints and customer comments
• Follow through on complaints until resolved or report to management as needed
• Maintain knowledge of quality work instructions and company policies
• Recommend process improvements based on daily operations
• Meet departmental productivity, quality, and timeliness standards
• Identify and report or refer suspected fraudulent activities and system errors

Explore Customer Service Advocate at CGS Administrators, LLC. Review requirements and application details.