CGS Nexus

IT Support

• Handle outbound phone communication and email monitoring to provide break/fix support for photo finishing equipment located nationwide
• Live answering inbound communication to provide break/fix support
• Troubleshoot mechanical and software issues remotely using NetOps, VNC, TeamViewer, and FIDS
• Proactively monitor website offerings and connectivity status for online operations
• Contact retail sites showing connectivity errors or product stock issues to reduce downtime and resolve problems promptly
• Guide customers through software navigation and operational procedures via remote sessions
• Assist customers with locating part numbers, ordering parts, and installing customer replaceable units
• Support device swaps including media drives, DX printers, and dymo label printers, ensuring smooth initial setup and installation
• Escalate unresolved issues to appropriate departments such as Depot, OSSN, and DFS in a timely manner

Explore Technical Support Specialist – Photo Finishing Equipment at CGS Nexus. Review requirements and application details.