Customer Service Representative

CGS Nexus

. Schedule service calls to field service technicians throughout the US based on priority level and location .

Posted 10/26/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and effective communication abilities, with a focus on scheduling and dispatching service calls efficiently. Capable of managing multiple projects and adapting to changes while maintaining professionalism in all interactions.

Highest-signal resume keywords

Dispatch ExperienceCall Center ExperienceCustomer Service SkillsEffective CommunicationProject Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Service Ticket CreationSchedulingRoutingPrioritizationComputer Proficiency

Soft Skills

Clear CommunicationFlexibilityAutonomyProfessionalismMultitasking

Tools & Technologies

Windows DeviceDual MonitorsWired Internet Connection

Industry Keywords

Field ServiceService AgenciesInternal CustomersExternal Customers

About the role

Key responsibilities & impact

Schedule service calls to field service technicians throughout the US based on priority level and location
Create service tickets and route them to various service agencies
Act as liaison between clients and field technicians
Respond to service order requests via phone and email
Fulfill additional requirements set by Senior Management within the scope of the job function
Provide customer service to internal and external customers via direct contact, phone, or online services

Requirements

What you’ll need

Dispatch and/or Call Center experience preferred
Must be able to communicate clearly and professionally, both verbally and in writing
Must have working knowledge of computers
Must be able to prioritize and communicate priorities effectively
Ability to handle multiple projects simultaneously and autonomously
Must be flexible to adjust to procedural or organizational changes within the Company
Must have own Windows device, dual monitors, and a strong wired internet connection
Preferred locations: Texas, Georgia, Tennessee, and North Carolina

Benefits

Comp & perks

Full-time employment
Remote work arrangement
Employee-provided Windows device setup with dual monitors and strong wired internet connection (equipment requirement, not an employer-provided benefit)