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CGS Nexus

Technical Support Representative

CGS Nexus

. Provide comprehensive support, repair, and assistance to retail locations regarding POS software and hardware issues .

Posted 10/28/2026full-timeRemote • United StatesMid-LevelSenior💰 $16 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in POS hardware and software support, including installation, troubleshooting, and repair of various devices. Capable of managing tasks independently while effectively communicating with retail staff.

Highest-signal resume keywords
POS Hardware SupportElectronic TroubleshootingRepairing TerminalsNetworking ProficiencyHardware Installation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
POS SoftwarePOS TerminalsScannersPrintersComputersComponent Level RepairConfigurationBreak-Fix RepairsTroubleshootingTime Management
Soft Skills
CommunicationIndependent WorkTask Prioritization
Tools & Technologies
Windows DeviceDual MonitorsWired Internet Connection
Industry Keywords
Retail SupportHardware SetupPeripheral DevicesRemote Device Troubleshooting

About the role

Key responsibilities & impact
  • Provide comprehensive support, repair, and assistance to retail locations regarding POS software and hardware issues
  • Repair and maintain POS terminals, scanners/scales, printers, drawers, monitors, keyboards, computers, and related software
  • Assist with setup and installation of new hardware and POS-related software
  • Troubleshoot core system remote devices
  • Perform computer-related break-fix repairs
  • Manage time and prioritize tasks while working independently
  • Communicate with store staff

Requirements

What you’ll need
  • Proven experience and knowledge in replacing, configuring, and setting up new hardware and software
  • Strong understanding of POS hardware, including all peripherals
  • Proficient in electronic troubleshooting at the board level
  • Capable of repairing terminals, computers, and peripherals at the component level
  • Proficient in networking
  • Own Windows device, dual monitors, and a strong wired internet connection
  • Ability to work night shift
  • Preferred locations: Florida, Texas, Georgia, Tennessee, North Carolina, and New Jersey

Benefits

Comp & perks
  • Remote work arrangement
  • Full-time temporary employment