Customer Success Manager, Enterprise

Chainguard

. Serve as the post-sales primary point of contact for Enterprise customers.

Posted 10/22/2026full-timeRemote • United StatesMid-LevelSenior💰 $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success and technical account management, with a strong focus on building relationships and advocating for customer needs. Possesses hands-on technical knowledge in cloud computing, security practices, and regulatory compliance, ensuring effective onboarding and customer engagement.

Highest-signal resume keywords

Customer Success ManagementTechnical Account ManagementCloud Computing (AWS, GCP, Azure)Supply Chain SecurityDevSecOps

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer EngagementOnboarding ProcessVulnerability ManagementSecurity InfrastructureSoftware Development LifecycleTechnical SupportAppSecContainersRegulatory ComplianceTechnical Knowledge

Soft Skills

Emotional IntelligencePriority ManagementConflict ResolutionDecision MakingEntrepreneurial Mindset

Industry Keywords

Supply Chain SecurityDevSecOpsAppSecSecurity PrinciplesCustomer AdvocacyTechnical CollaborationCustomer Portfolio ManagementContinuous DevelopmentChurn MinimizationStakeholder Relationships

Tech Stack

Tools & technologies

AWSAzureCloudCyber SecurityGoogle Cloud PlatformLinux

About the role

Key responsibilities & impact

Serve as the post-sales primary point of contact for Enterprise customers.
Lead customer engagements across onboarding, implementation, and adoption.
Lead the technical onboarding process and formulate onboarding plans with customers and internal teams.
Act as the customer's voice within Chainguard and advocate for customer needs.
Collaborate with Technical Support and Customer Engineering to resolve customer issues promptly.
Develop hands-on technical knowledge of Chainguard and stay current on industry trends, features, and best practices.
Educate customers on product features, best practices, and security principles with the Edu team.
Build relationships with customer stakeholders from technicians to CISOs.
Work with sales teams to renew and expand customers while minimizing churn risks.
Collaborate with Solutions Architects, Technical Support, Product Management, Engineering, and Sales.

Requirements

What you’ll need

3+ years experience in SMB and mid-market customer-facing roles collaborating with technical and business teams.
Experience in Customer Success, Professional Services, Technical Account Management, Sales, Solutions Engineering, or Technical Support.
Relevant domain knowledge in one or more of: Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, or software development lifecycle.
Ability to take full ownership of a customer portfolio and work autonomously.
Ability to make key decisions, manage escalations and conflicts, and advocate across internal teams.
Entrepreneurial mindset and ability to build new processes or practices.
Commitment to continuous personal and professional development.
Strong emotional intelligence and priority management skills.
Strongly preferred: previous early-stage startup experience.
Strongly preferred: passion for technology and cybersecurity.
Strongly preferred: hands-on technical experience with cloud computing environments (AWS, GCP, Azure), containers, Linux, Supply Chain Security, DevSecOps, AppSec, security, security infrastructure, regulatory compliance requirements, vulnerability management, or software development lifecycle.

Benefits

Comp & perks

Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
Receive stock options upon hire and promotion.
Participate in secondary offerings and have 10 years to exercise stock options.
100% covered health, vision and dental insurance premiums for you and your dependents.
Unlimited flexible time off.
18 weeks paid parental leave for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout the child's first year.
Bonus compensation.