IT Specialist

Chainguard

. Ensure the smooth operation of the company's IT infrastructure and support all Chainguardians.

Posted 10/2/2026full-timeLondon • United KingdomMid-LevelSenior💰 £47,501 - £55,665 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT Support with a strong focus on MacOS, Linux, and mobile device management, while ensuring compliance with IT Security best practices. Capable of providing empathetic technical support and collaborating effectively with diverse teams across different time zones.

Highest-signal resume keywords

IT Support ExperienceMacOS ProficiencyLinux ProficiencyMobile Device Management (MDM)IT Security Best Practices

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

IT SupportTroubleshootingNetwork MaintenanceA/V SupportNeat Hardware ConfigurationTicketing System ManagementOnboarding ManagementTechnical Problem ResolutionVendor ManagementCompliance Implementation

Soft Skills

Empathetic CommunicationSelf-MotivatedTeam CollaborationAdaptabilityCustomer Service Orientation

Tools & Technologies

Ticketing SystemSlackEmailMDM ToolsNeat Hardware

Industry Keywords

IT InfrastructureRemote SupportStartup EnvironmentTechnical SupportEmployee Onboarding

Tech Stack

Tools & technologies

LinuxMacOS

About the role

Key responsibilities & impact

Ensure the smooth operation of the company's IT infrastructure and support all Chainguardians.
Manage and troubleshoot various IT systems.
Provide empathetic, detailed, and prompt technical support to employees.
Implement and ensure compliance with security practices.
Collaborate with internal stakeholders across different time zones.
Prioritize excellent customer service with quick responses and accurate feedback on technical problems.
Provide on-site support for the London office by maintaining the network, A/V, and IT assets.
Work with vendors to order, manage, and ship hardware worldwide; serve as the local point of contact for London-based vendors.
Manage employee onboarding with tools, systems, and hardware in collaboration with HR/Recruiting.
Handle IT requests through the ticketing system, email, or Slack; assess severity, troubleshoot, resolve, or escalate computer-related problems.
Provide on-call support, including some holidays.

Requirements

What you’ll need

Experience in IT Support, ideally at a remote or startup environment.
Experience with MacOS and Linux.
Experience with mobile device management (MDM).
Experience configuring and troubleshooting with Neat Hardware.
Strong understanding of IT Security best practices and a desire to improve them.
Excellent written and verbal communication skills with technical and non-technical audiences.
Some travel required.
Ability to be in the London office 2 days a week (near Farringdon station), with availability to come in daily if ever needed.
Proactively self-motivated and self-starter, comfortable taking action independently with minimal oversight.
Strong ability to cycle between working independently and in a team environment.
Motivated and eager to participate in growing and changing environments, often wearing many hats.
Eagerness to grow and build a company solving an important problem.

Benefits

Comp & perks

Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
Receive stock options upon hire and promotion.
Participate in secondary offerings and have 10 years to exercise your options.
100% covered health, vision and dental insurance premiums for you and your dependents.
∞ Flexible Time Off.
18 weeks paid parental leave for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout the child's first year.
Team meetup opportunities and bi-annual destination summits.