Manager, Customer Success Management – Public Sector

Chainguard

. Report to the Sr. Manager of Customer Success (Enterprise US East & Public Sector) . Build, lead, and mentor a team of Customer Success Managers . Support career development, performance management, and skill

Posted 11/3/2026full-timeRemote • United StatesMid-LevelSenior💰 $165,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success Management, focusing on strategy development, team leadership, and customer engagement to drive adoption and retention. Proven ability to manage escalated accounts and build executive-level relationships while implementing operational processes aligned with industry best practices.

Highest-signal resume keywords

Customer Success Strategy DevelopmentTeam Leadership and MentoringCybersecurity ExperienceProject Management MethodologiesUS Public Sector Compliance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Engagement StrategiesAdoption Metrics MonitoringAccount ManagementRenewal ForecastingOperational Process Implementation

Soft Skills

Excellent Communication SkillsInterpersonal SkillsProblem-Solving Skills

Industry Keywords

CybersecurityDevOpsPublic SectorRegulatory ComplianceProcurement Requirements

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Report to the Sr. Manager of Customer Success (Enterprise US East & Public Sector)
Build, lead, and mentor a team of Customer Success Managers
Support career development, performance management, and skill enhancement
Develop and execute the overall Customer Success strategy with CSM and Professional Services leaders
Create customer engagement strategies to meet adoption, retention, and growth targets
Develop value- and customer-experience-oriented processes, including scale and automation
Monitor adoption metrics and create plans to mitigate churn risk and promote account expansion
Conduct account deep dives to drive adoption and account-level objectives
Manage escalated accounts, resolve issues, support teams and customers, and update senior leadership
Build executive-level client relationships and understand customer workflows and requirements
Serve as the voice of the customer to inform product improvements and innovation
Collaborate with GTM, Product, Engineering, and Sales teams to drive adoption, retention, and growth
Develop renewal forecasts and collaborate on weekly forecast aggregation at least six months ahead
Implement and refine operational processes and monitor industry trends and best practices

Requirements

What you’ll need

At least 3+ years of proven experience in a leadership role, with a strong background in people management
Experience in Cybersecurity, DevOps, or an adjacent space
Experience working with US Public Sector customers and their regulatory, compliance, and procurement requirements
Bachelor’s degree in a relevant field; advanced degree preferred
Demonstrated success in building and scaling CSM functions
In-depth knowledge of project management methodologies and practices
Excellent communication and interpersonal skills, including engagement with internal teams, external clients, and executive-level personas
Role must be based in the United States

Benefits

Comp & perks

Work remotely with team meetup opportunities
Bi-annual destination summits
Monthly stipend for coworking spaces, phone and internet costs
Stock options upon hire and promotion
Participation in secondary offerings
10 years to exercise stock options
100% covered health, vision and dental insurance premiums for employee and dependents
Unlimited flexible time off
18 weeks paid parental leave for birthing parents
12 weeks paid parental leave for non-birthing parents
Flexible parental leave usage throughout the child’s first year