Renewal Manager, Commercial

Chainguard

. Own the end-to-end renewal process for a portfolio of commercial customers, driving on-time renewals through proactive planning, customer engagement, and negotiation.

Posted 11/12/2026full-timeRemote • United StatesJuniorMid-Level💰 $83,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the end-to-end renewal process for B2B SaaS customers, focusing on contract negotiations, customer engagement, and retention strategies. Proficient in utilizing CRM systems like Salesforce to maintain renewal data and drive operational efficiency.

Highest-signal resume keywords

B2B SaaS ExperienceContract NegotiationCustomer Relationship ManagementProject ManagementEmotional Intelligence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Renewal Process ManagementPricing NegotiationQuote GenerationContract ExecutionCRM Maintenance

Soft Skills

Strong CommunicationProblem-Solving MindsetEmpathyProactive EngagementOrganizational Skills

Tools & Technologies

Salesforce

Industry Keywords

Customer SuccessAccount ManagementGross RetentionChurn MitigationDevSecOps

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Own the end-to-end renewal process for a portfolio of commercial customers, driving on-time renewals through proactive planning, customer engagement, and negotiation.
Generate renewal quotes, lead pricing and contract negotiations, and coordinate with Finance, Legal, and Deal Desk for accurate and timely contract execution.
Maintain accurate renewal data in CRM, including forecasts, risks, and renewal status.
Identify renewal risks early and collaborate cross-functionally to mitigate churn and improve gross retention.
Develop and refine renewal playbooks and operating processes to increase efficiency and improve on-time renewal rates.
Guide customers through renewal conversations with clarity, empathy, and confidence while balancing customer needs with business objectives.

Requirements

What you’ll need

2+ years of experience in B2B SaaS in renewals, customer success, account management, or sales, with direct ownership of customer contracts and commercial conversations.
Proven ability to drive renewals with predictability and deliver against gross retention targets.
Experience negotiating pricing and contract terms while maintaining strong customer relationships.
Strong project management and organizational skills, with the ability to manage multiple renewal cycles simultaneously.
Comfort generating quotes, preparing order forms, and maintaining CRM hygiene, ideally in Salesforce.
Ability to collaborate effectively with both technical and non-technical stakeholders.
High emotional intelligence, strong communication skills, and a proactive, problem-solving mindset.
Ability to operate with autonomy in a fast-paced, evolving environment and help build or improve processes where needed.
Strongly preferred: Experience in a high-growth or early-stage startup environment.
Strongly preferred: Familiarity with security, DevSecOps, or developer-focused products.
Strongly preferred: Passion for technology and cybersecurity.

Benefits

Comp & perks

Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
Receive stock options upon hire and promotion.
Participate in secondary offerings and have 10 years to exercise stock options.
100% covered health, vision and dental insurance premiums for you and your dependents.
∞ Flexible Time Off.
18 weeks paid parental leave for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout the child's first year.