Senior Customer Success Manager

Chainguard

. Serve as the post-sales primary point of contact for enterprise customers.

Posted 10/22/2026full-timeRemote • AustraliaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer engagement and technical onboarding, with a strong focus on driving product adoption and customer outcomes. Possesses hands-on technical knowledge in cloud computing and security domains, along with the ability to advocate for customer needs and collaborate effectively across teams.

Highest-signal resume keywords

Customer Success ManagementTechnical OnboardingCloud Computing (AWS, GCP, Azure)Supply Chain SecurityDevSecOps

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer EngagementTechnical Account ManagementVulnerability ManagementSoftware Development LifecycleSecurity Infrastructure

Soft Skills

Emotional IntelligencePriority ManagementAutonomyEntrepreneurial Mindset

Tools & Technologies

ContainersLinux

Certifications & Qualifications

Active NV1Ability to Obtain NV2

Industry Keywords

Regulatory ComplianceAppSecCybersecurity

Tech Stack

Tools & technologies

AWSAzureCloudCyber SecurityGoogle Cloud PlatformLinux

About the role

Key responsibilities & impact

Serve as the post-sales primary point of contact for enterprise customers.
Lead customer engagements across onboarding, implementation, and adoption.
Collaborate with Solutions Architects, Technical Support, Product Management, Engineering, and Sales.
Lead the technical onboarding process and formulate onboarding plans based on customer requirements, goals, and challenges.
Develop relationships with customer stakeholders from technicians to CISOs.
Partner with sales to identify renewal and expansion opportunities while minimizing churn risks.
Collaborate with customers and the Education team on product features, best practices, and security principles.
Develop hands-on technical knowledge of Chainguard and stay current with industry trends, features, and best practices.
Act as the voice of the customer and advocate for customer needs internally.
Collaborate with Technical Support and Customer Engineering to resolve customer issues promptly.
Drive customer outcomes, product adoption, and time-to-value.

Requirements

What you’ll need

5+ years experience in enterprise, customer-facing roles collaborating with technical and business teams, including Customer Success, Professional Services, Technical Account Management, Sales, Solutions Engineering, or Technical Support.
Must hold an active NV1 with the ability to obtain NV2.
Relevant domain knowledge in one or more of: Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, or software development lifecycle.
Ability to take full ownership of a customer portfolio and work with a high level of autonomy.
Ability to make key decisions regarding customer outcomes, escalations, issue de-risking/de-escalation, and internal advocacy.
Entrepreneurial mindset and ability to build new processes or practices.
Commitment to continuous personal and professional development.
Strong emotional intelligence and priority management skills.
Sydney location is preferred but not required.
Previous early-stage startup experience is strongly preferred.
Passion for technology and cybersecurity is strongly preferred.
Relevant hands-on technical experience with cloud computing environments such as AWS, GCP, or Azure; containers; Linux; Supply Chain Security; DevSecOps; AppSec; security; security infrastructure; regulatory compliance; vulnerability management; or software development lifecycle is strongly preferred.

Benefits

Comp & perks

Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
Receive stock options upon hire and promotion.
Participate in secondary offerings and have 10 years to exercise options.
100% covered health, vision and dental insurance premiums for the employee and dependents.
Flexible time off.
18 weeks paid parental leave for birthing parents and 12 weeks for non-birthing parents, usable all at once or throughout the child's first year.
Team meetup opportunities and bi-annual destination summits.