Senior Manager, Professional Services

Chainguard

. Own end-to-end Professional Services delivery across onboarding, implementation, advisory, and expansion for the Enterprise segment.

Posted 9/15/2026full-timeRemote • United KingdomSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in Professional Services delivery, focusing on onboarding, implementation, and customer satisfaction. Proven ability to lead and mentor teams while improving operational processes and collaborating cross-functionally to achieve business outcomes.

Highest-signal resume keywords

Professional Services DeliveryLeadership ExperienceProject ManagementCybersecurity KnowledgeCross-Functional Collaboration

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project ManagementProgram ManagementCybersecurityDevOpsSoftware Engineering

Soft Skills

Excellent CommunicationTeam LeadershipCoaching

Industry Keywords

Customer SuccessOnboardingImplementationKPI MonitoringOperational Efficiency

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Own end-to-end Professional Services delivery across onboarding, implementation, advisory, and expansion for the Enterprise segment.
Monitor and improve utilization, on-time delivery, and customer satisfaction KPIs.
Serve as escalation point for complex or at-risk engagements.
Lead, mentor, and grow a team of Solutions Architects.
Set performance expectations, coach team members, and own career development and succession planning.
Partner with Professional Services leadership on hiring and capacity planning.
Standardize delivery methodologies, tools, and best practices.
Improve operational processes for efficiency, scalability, and predictability.
Collaborate with Sales, Customer Success, Product, Engineering, and Support.
Support pre-sales on strategic or complex opportunities.
Funnel customer feedback into product and services improvements.
Partner with Professional Services leadership to evolve services packaging and pricing.
Ensure customers achieve defined business outcomes through services engagements.
Identify expansion opportunities with Sales and Customer Success.
Proactively manage escalations and capture customer insights to improve delivery.

Requirements

What you’ll need

7+ years in Professional Services, Consulting, Customer Success, or a related field.
2+ years of leadership experience managing delivery teams or PS operations for a customer segment.
Technical background in cybersecurity, DevOps, software engineering, or a related domain.
Strong project or program management capabilities.
Experience working cross-functionally in a high-growth technology environment.
Excellent communication skills — comfortable engaging both technical teams and executive stakeholders.
Must be located in the United Kingdom.

Benefits

Comp & perks

Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
Stock options upon hire and promotion.
Participation in secondary offerings and 10 years to exercise options.
100% covered health, vision and dental insurance premiums for you and your dependents.
∞ Flexible Time Off.
18 weeks paid parental leave for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout the child's first year.