Senior Manager, Renewals

Chainguard

. Build and lead the global renewals organization across Commercial, Enterprise, and Public Sector.

Posted 11/12/2026full-timeRemote • United StatesSenior💰 $230,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading global renewals organizations, with a strong focus on improving gross retention and forecast accuracy. Proficient in building renewal processes and playbooks while effectively collaborating with cross-functional teams.

Highest-signal resume keywords

B2B SaaS Renewals ExperienceTeam Leadership in RenewalsRenewal Forecast OwnershipSalesforce ProficiencyPricing and Discounting Strategy

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Renewal Process DevelopmentForecast Accuracy ImprovementContract Policy SettingRenewal Playbook CreationGross Retention Management

Soft Skills

Strong Communication SkillsHigh Emotional IntelligenceProactive Problem-Solving MindsetInfluencing Senior Stakeholders

Tools & Technologies

SalesforceClariCRM Systems

Industry Keywords

B2B SaaSAccount ManagementCustomer SuccessPublic Sector EngagementHigh-Growth Startup Experience

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Build and lead the global renewals organization across Commercial, Enterprise, and Public Sector.
Hire and develop team leads and Renewal Managers, setting books of business, expectations, and performance goals.
Own the global renewal forecast and gross retention targets.
Serve as the executive escalation point for the highest-value and most at-risk renewals.
Set renewal pricing, discounting, uplift, and multi-year guidelines with Finance and Deal Desk.
Drive policies such as co-terming add-ons with renewals.
Run a weekly renewal forecast cadence and maintain high CRM and forecasting standards.
Report renewal health, risk, and churn trends to Customer Success and revenue leadership.
Define ownership and handoffs between Renewal Managers, CSMs, and AEs.
Partner with RevOps on territories, capacity, compensation, and systems.
Build early warning processes to surface risk 120+ days out and lead save plans on critical accounts.
Build segment-specific renewal playbooks, including public sector fiscal year planning and enterprise executive engagement.
Continuously improve on-time renewal rates.

Requirements

What you’ll need

8+ years of experience in B2B SaaS renewals, account management, or customer success, including 4+ years leading renewal or account management teams, ideally with experience managing managers.
Proven ownership of a renewal or retention number, with a track record of improving gross retention and forecast accuracy.
Experience leading renewals across multiple segments, ideally including enterprise and public sector.
Strong commercial judgment, with experience setting pricing, discounting, and contract policy with Finance and Deal Desk.
Experience building renewal processes, playbooks, and reporting from the ground up in a scaling organization.
Deep familiarity with Salesforce and forecasting tools such as Clari.
Ability to influence and align senior stakeholders across Sales, Customer Success, Finance, and Ops.
High emotional intelligence, strong communication skills, and a proactive, problem-solving mindset.
Ability to operate with full autonomy in a fast-paced, evolving environment and set direction for a function, not just execute within one.
Strongly preferred: experience designing renewal compensation plans and capacity models.
Strongly preferred: experience in a high-growth or early-stage startup environment.
Strongly preferred: familiarity with security, DevSecOps, or developer-focused products.
Strongly preferred: passion for technology and cybersecurity.

Benefits

Comp & perks

Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
Receive stock options upon hire and promotion.
Participate in secondary offerings and have 10 years to exercise your options.
100% covered health, vision and dental insurance premiums for you and your dependents.
Flexible time off.
18 weeks paid parental leave for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout the child's first year.