Team Lead, Care Management

Chamber

. Build and scale Chamber's cross-functional care team of Community Health Workers, Medical Assistants, Pharmacy Technicians, and RNs .

Posted 9/23/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing remote frontline healthcare teams, ensuring operational efficiency, and delivering high-quality patient care. Proficient in performance coaching, timecard management, and utilizing CRM and care management platforms to optimize team performance.

Highest-signal resume keywords

Healthcare Operations ManagementTeam Supervision and CoachingCRM and Care Management PlatformsHIPAA ComplianceBilingual (English/Spanish)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance CoachingTimecard ManagementAttendance TrackingOperational ImprovementQuality Assurance MonitoringPatient Outreach ManagementChronic Disease ManagementCommunity Health Worker SupervisionValue-Based CareManaged Care

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationAdaptabilityConstructive Feedback DeliveryTeam Collaboration

Tools & Technologies

HubSpotSalesforceEHR Systems

Industry Keywords

Care ManagementCare CoordinationPopulation HealthCardiologyChronic Disease Management

About the role

Key responsibilities & impact

Build and scale Chamber's cross-functional care team of Community Health Workers, Medical Assistants, Pharmacy Technicians, and RNs
Lead daily operations including huddles, timecards, call quality, performance, staffing, and work assignments
Partner with leadership as programs and workflows evolve
Collaborate cross-functionally with Clinical, Care Operations, and Product
Report to the Associate Director, Care Management
Facilitate team huddles and prioritize daily tasks, surface blockers, confirm assignments, and recognize wins
Monitor real-time task queues to ensure appropriate work distribution and SLA adherence
Serve as first point of contact for staff questions, workflow or assignment issues, and coverage gaps
Reassign work when team members are absent or overloaded
Oversee the patient voicemail inbox and escalate issues when appropriate
Ensure same-day documentation for billable activities
Conduct weekly 1:1 meetings and provide actionable feedback
Identify training gaps and deliver or coordinate targeted coaching
Track attendance, punctuality, and schedule adherence and address patterns
Coordinate with contract agency account managers on staffing issues, performance concerns, onboarding, and SOW compliance
Monitor 5–10 recorded calls per month for quality assurance
Prepare weekly performance summaries covering KPIs, quality metrics, staffing status, and escalations
Identify operational bottlenecks and recommend implementable solutions
Support contact rate optimization and monitor call-window adherence
Reconcile contract agency invoices against timecard records
Maintain team roster, coverage matrix, and scheduling documents, including weekend and evening coverage
Onboard key Care Team roles and ensure appropriate structure and capacity
Own team performance and the call quality scorecard
Implement at least one measurable operational improvement within the first 90 days

Requirements

What you’ll need

3+ years of experience supervising predominantly remote frontline teams in healthcare operations, care management, or care coordination
Direct experience managing outbound member/patient outreach teams
Experience with timecard management, attendance tracking, and performance coaching for teams of 6+ workers
Proficiency with CRM and care management platforms (HubSpot, Salesforce, EHR systems, or similar)
Strong written and verbal communication skills
Ability to deliver direct, constructive feedback
HIPAA knowledge and comfort handling protected health information
Comfortable operating in ambiguity, adapting quickly as programs evolve, and building in motion
Prior experience building or scaling teams in a startup or high-growth environment is strongly preferred
Experience managing frontline staff contracted through a staffing agency
Experience in value-based care, managed care, or population health settings
Background as a Community Health Worker, Medical Assistant, or LPN who moved into a supervisory role
Experience with Community Health Worker programs and CHW supervision best practices, including motivational interviewing awareness and supportive supervision models
Experience with cardiology, cardiovascular care coordination, or chronic disease management is a plus
Bilingual (English/Spanish) is a plus
Must be based in the United States
Ability to work ET/CT timezone

Benefits

Comp & perks

Remote work arrangement
Periodic travel to practice sites or Chamber offices may be required