Chamber

Team Lead

• Build and scale Chamber's cross-functional care team of Community Health Workers, Medical Assistants, Pharmacy Technicians, and RNs
• Lead daily operations including huddles, timecards, call quality, performance, staffing, and work assignments
• Partner with leadership as programs and workflows evolve
• Collaborate cross-functionally with Clinical, Care Operations, and Product
• Report to the Associate Director, Care Management
• Facilitate team huddles and prioritize daily tasks, surface blockers, confirm assignments, and recognize wins
• Monitor real-time task queues to ensure appropriate work distribution and SLA adherence
• Serve as first point of contact for staff questions, workflow or assignment issues, and coverage gaps
• Reassign work when team members are absent or overloaded
• Oversee the patient voicemail inbox and escalate issues when appropriate
• Ensure same-day documentation for billable activities
• Conduct weekly 1:1 meetings and provide actionable feedback
• Identify training gaps and deliver or coordinate targeted coaching
• Track attendance, punctuality, and schedule adherence and address patterns
• Coordinate with contract agency account managers on staffing issues, performance concerns, onboarding, and SOW compliance
• Monitor 5–10 recorded calls per month for quality assurance
• Prepare weekly performance summaries covering KPIs, quality metrics, staffing status, and escalations
• Identify operational bottlenecks and recommend implementable solutions
• Support contact rate optimization and monitor call-window adherence
• Reconcile contract agency invoices against timecard records
• Maintain team roster, coverage matrix, and scheduling documents, including weekend and evening coverage
• Onboard key Care Team roles and ensure appropriate structure and capacity
• Own team performance and the call quality scorecard
• Implement at least one measurable operational improvement within the first 90 days

Team Lead, Care Management

Customer Success Manager

• Serve as the primary relationship owner for assigned practices
• Build trust and alignment around value-based goals
• Review and interpret clinical performance data with providers
• Highlight trends, opportunities, and best practices
• Support practices in implementing improvement plans related to outcomes, utilization, and patient engagement
• Identify and escalate performance barriers and partner internally on solutions
• Train and coach providers and staff on Chamber’s platform
• Ensure tools are used effectively for care coordination, documentation, and reporting
• Track user engagement and adoption metrics
• Address underutilization through targeted interventions
• Translate customer feedback into product improvements with Product and Operations teams
• Coordinate onboarding and ongoing success planning for practices
• Create scalable workflows and success playbooks
• Monitor engagement, gap closure, and quality performance metrics
• Deliver recurring progress reports to stakeholders
• Establish recurring success reviews and lead joint metric reviews
• Deliver practice-level training sessions
• Establish feedback loops between practices and internal teams

Provider Success Manager

Manager

• Own end-to-end implementation for Chamber’s health system partners from executed agreement through go-live and steady-state operations
• Build implementation plans, run workstreams, and hold internal and partner teams accountable to dates
• Serve as day-to-day relationship owner for enterprise partners
• Build trust with executive sponsors, service line leaders, and practice-level operators
• Map stakeholder environments and sequence work based on required approvals and actions
• Translate enterprise agreements into operational requirements, including provider rosters, data flows, care pathways, and reporting
• Partner with Clinical, Product, and Data teams to operationalize agreements
• Build an enterprise implementation playbook
• Drive network panel density through provider participation, attributed patients, and program adoption
• Own the activation path from agreement to fully onboarded and live practices
• Manage network participation agreements and amendments from draft to execution
• Partner with Practice Success Managers to sequence onboarding, clear blockers, and define each practice’s first 90 days
• Identify untapped network density and create plans to close gaps
• Build and run the practice network meeting cadence, including calendars, agendas, materials, and follow-ups
• Prepare analysis on contract performance, program adoption, and opportunity sizing
• Carry ambiguous, high-stakes work through to results as an extender to the Head of Network Operations
• Maintain current network-wide visibility into live, progressing, and at-risk work
• Use technology and AI to automate reporting and follow-up work
• Deliver first-90-day implementation, cadence, panel-density, amendment-queue, and ELT read-out objectives

Team Lead, Care Management

Provider Success Manager

Senior Manager, Network Strategy – Activation