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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and management skills in hospitality, with a focus on customer service excellence, team motivation, and operational efficiency. Proficient in managing food and beverage experiences, training staff, and achieving budgetary and revenue goals.
Highest-signal resume keywords
Leadership SkillsCustomer Service ExcellenceHospitality ManagementConflict ManagementEvent Coordination
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Food and Beverage ManagementStaff Training and DevelopmentBudget ManagementReservation System ManagementPOS Operations
Soft Skills
Communication SkillsTeam MotivationProblem-Solving SkillsMultitasking SkillsActive Listening
Tools & Technologies
TockMS OfficeRestaurant Management Software
Certifications & Qualifications
Undergraduate Degree in Hospitality ManagementDegree in Business Administration or Relevant Field
Industry Keywords
Customer ServiceService RecoveryGuest RelationsEvent PlanningHospitality Operations
About the role
Key responsibilities & impact- Create a world-class Brand Home Visitor Experience at Chandon
- Lead the food and beverage team by attracting, recruiting, training and appraising personnel
- Facilitate and participate in training covering wine and food, sales excellence, service excellence, safety and security
- Deliver ISO and service standards, sequence of service, equipment quality, par levels, product presentation, service and product training
- Develop annual team and individual training targets, KPIs, policies and procedures
- Coach staff on customer service standards, sales techniques, teamwork and culture
- Foster two-way communication, motivation, teamwork and an ownership environment
- Develop and publish weekly schedules for direct reports
- Communicate policy changes, events and daily functions clearly and promptly
- Attend and conduct Brand Home Leadership meetings
- Manage day-to-day hospitality and experience operations within budget and quality standards
- Examine daily duties, assign tasks and monitor progress
- Ensure brand messaging and staff professionalism in visitor interactions
- Monitor daily bookings and ensure tables are prepared before arrival
- Provide personalized service for disabled guests, elderly guests, children and VIPs
- Coordinate guest-staff communication, resolve customer concerns and actively handle complaints
- Analyze post-reservation surveys and social media reviews and recommend improvements
- Identify obstacles, create efficiencies and lead operational changes
- Design Chandon Experience menus and seasonal offerings, purchase goods and improve offerings
- Operate and oversee Exclusive and Private Event Experiences according to BEO specifications
- Coordinate communication among event planning, operations and culinary teams
- Maintain food and beverage event equipment in proper operating condition
- Manage staffing, work assignments and performance goals for private and exclusive events
- Assist with annual budget goals for wine and food experiences and visitor traffic
- Meet monthly revenue and wine club acquisition goals through strategic management of experiences
- Manage the reservation system for maximum efficiency
- Manage expenses within budgets and sales goals
- Control labor costs through effective scheduling
- Manage upsell incentives and drive experience upgrades, wine and food add-ons and retail sales
- Manage POS operations and daily opening and closing, accurately handling cash and credit card transactions
- Ensure secure and professional handling of credit and financial transactions
- Establish COGS for new experiences and menu items
Requirements
What you’ll need- Strong leadership and management skills
- Organizational and communication skills
- Supervisory experience in a Hotel/Restaurant or similar environment
- Profound knowledge of customer service, conflict management and service recovery
- Undergraduate degree is strongly preferred or applicable experience
- English required; a second language is helpful but not required
- Proven work experience as a Front Office Manager, Guest Relations Manager, Restaurant Manager, Supervisor or similar role
- Experience mentoring a large staff with varied levels of experience and maturity
- Strong understanding of consumer trends and behaviors
- Degree in Hospitality Management, Tourism, Business Administration or relevant field
- Ability to build teams, motivate others, manage vision and purpose, set and deliver against priorities, and deal with ambiguity
- Working knowledge of Tock, MS Office, restaurant management software and POS
- Proficiency in English; knowledge of other languages is a plus
- Strong team player with excellent communication skills
- Customer service drive with outstanding communication and active listening skills
- Excellent problem-solving and multitasking skills
- Leadership skills and ability to motivate a team into high performance
- Strong sense of responsibility and professional presentation
- Ability to work evenings, weekends and holidays
- Capable of working in a fast-paced hospitality environment
Benefits
Comp & perks- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Wellness Resources