CHANDON

Operations

• Create a world-class Brand Home Visitor Experience at Chandon
• Lead the food and beverage team by attracting, recruiting, training and appraising personnel
• Facilitate and participate in training covering wine and food, sales excellence, service excellence, safety and security
• Deliver ISO and service standards, sequence of service, equipment quality, par levels, product presentation, service and product training
• Develop annual team and individual training targets, KPIs, policies and procedures
• Coach staff on customer service standards, sales techniques, teamwork and culture
• Foster two-way communication, motivation, teamwork and an ownership environment
• Develop and publish weekly schedules for direct reports
• Communicate policy changes, events and daily functions clearly and promptly
• Attend and conduct Brand Home Leadership meetings
• Manage day-to-day hospitality and experience operations within budget and quality standards
• Examine daily duties, assign tasks and monitor progress
• Ensure brand messaging and staff professionalism in visitor interactions
• Monitor daily bookings and ensure tables are prepared before arrival
• Provide personalized service for disabled guests, elderly guests, children and VIPs
• Coordinate guest-staff communication, resolve customer concerns and actively handle complaints
• Analyze post-reservation surveys and social media reviews and recommend improvements
• Identify obstacles, create efficiencies and lead operational changes
• Design Chandon Experience menus and seasonal offerings, purchase goods and improve offerings
• Operate and oversee Exclusive and Private Event Experiences according to BEO specifications
• Coordinate communication among event planning, operations and culinary teams
• Maintain food and beverage event equipment in proper operating condition
• Manage staffing, work assignments and performance goals for private and exclusive events
• Assist with annual budget goals for wine and food experiences and visitor traffic
• Meet monthly revenue and wine club acquisition goals through strategic management of experiences
• Manage the reservation system for maximum efficiency
• Manage expenses within budgets and sales goals
• Control labor costs through effective scheduling
• Manage upsell incentives and drive experience upgrades, wine and food add-ons and retail sales
• Manage POS operations and daily opening and closing, accurately handling cash and credit card transactions
• Ensure secure and professional handling of credit and financial transactions
• Establish COGS for new experiences and menu items

Food and Beverage Operations Manager