Customer Support Advisor

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. Support partners and customers via email, phone, or chat .

Posted 9/15/2026full-timeRemote • PortugalJunior💰 €13,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities with a focus on effective communication, problem-solving, and attention to detail. Proficient in managing customer interactions and performing accurate data entry while maintaining a professional demeanor.

Highest-signal resume keywords

Customer Support ExperienceActive ListeningFluent In EnglishOrganisational SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryTroubleshootingCustomer Needs Assessment

Soft Skills

Interpersonal SkillsEmpathyMultitaskingTeam CollaborationCalm Under Pressure

Industry Keywords

Contact CenterKPICustomer SupportProfessional AttendancePunctuality

About the role

Key responsibilities & impact

Support partners and customers via email, phone, or chat
Provide an excellent and expedient customer support experience
Support customers from start to finish
Troubleshoot customer problems and answer questions
Identify and assess customer needs
Perform accurate data entry through appropriate operating systems
Participate in recruitment interviews and a language test if applicable

Requirements

What you’ll need

Minimum of 1-year previous experience in a contact center providing support over the phone
Strong interpersonal skills including active listening
Fluent in English, both written and verbal
Strong organisational skills and ability to multitask
Calm under pressure and empathy when dealing with customers
Ability to work as part of a team and towards individual and team KPIs
Efficient, professional, and courteous performance of all duties
Regular, consistent, and professional attendance and punctuality
Great attention to detail and problem-solving skills
Desire to pursue personal development of skills and knowledge necessary for effective role performance

Benefits

Comp & perks

Flexible benefits including Health Insurance
Meal allowance (€10.46)
Internet Allowance (€20 monthly)
Equipment provided
Home office allowance
A Buddy on joining
Online Gym and Wellbeing Studio
The opportunity for professional growth
Fun company events and team outings
Autonomy and Responsibility
Fully Remote work based in Portugal