Change by Degrees

Customer Support

• Resolve customer issues related to purchases, orders, shipping, setup, connectivity and warranties
• Provide attentive responses with step-by-step guidance and solutions
• Deliver customer service through chat, email and phone
• Respond to inquiries, troubleshoot problems and provide information
• Anticipate and address potential issues before they affect customers
• Collaborate with other teams to identify recurring problems and support continuous improvement
• Maintain current knowledge of clients’ products and services
• Create and update knowledge base articles for internal and customer reference
• Demonstrate empathy and active listening during customer interactions
• Communicate complex concepts clearly
• Follow established quality standards
• Participate in regular training sessions

Customer Support Advisor

• Support partners and customers via email, phone, or chat
• Provide an excellent and expedient customer support experience
• Support customers from start to finish
• Troubleshoot customer problems and answer questions
• Identify and assess customer needs
• Perform accurate data entry through appropriate operating systems
• Participate in recruitment interviews and a language test if applicable