Customer Support Advisor

Change by Degrees

. Resolve customer issues related to purchases, orders, shipping, setup, connectivity and warranties .

Posted 9/18/2026full-timeRemote • PortugalJuniorMid-Level💰 €15,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on resolving technical queries and providing clear communication. Capable of maintaining product knowledge and creating resources to enhance customer support.

Highest-signal resume keywords

Customer Service ExperienceTechnical TroubleshootingExcellent English Communication SkillsKnowledge Base ManagementEmpathy and Active Listening

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting OrdersShipping Issues ResolutionConnectivity Problem SolvingOperational Issue ManagementKnowledge Base Article Creation

Soft Skills

EmpathyActive ListeningAdaptabilityCollaborationProfessionalism

Industry Keywords

Customer InteractionLive SupportContinuous ImprovementQuality StandardsUS and UK Customer Support

About the role

Key responsibilities & impact

Resolve customer issues related to purchases, orders, shipping, setup, connectivity and warranties
Provide attentive responses with step-by-step guidance and solutions
Deliver customer service through chat, email and phone
Respond to inquiries, troubleshoot problems and provide information
Anticipate and address potential issues before they affect customers
Collaborate with other teams to identify recurring problems and support continuous improvement
Maintain current knowledge of clients’ products and services
Create and update knowledge base articles for internal and customer reference
Demonstrate empathy and active listening during customer interactions
Communicate complex concepts clearly
Follow established quality standards
Participate in regular training sessions

Requirements

What you’ll need

Minimum of 2–3 years of proven experience in customer service, focused on live interactions through chat, email and/or phone channels
Experience supporting and troubleshooting technical queries
Growth and curious mindset, with ability to adapt to changing policies and guidelines
Ability to work independently and collaboratively in a fast-paced environment
Proficient in troubleshooting orders, shipping, connectivity and operational issues
Excellent English written and verbal communication skills to C2 level
Experience supporting US and/or UK customers is an advantage
Passion for excellent customer service and commitment to exceeding customer expectations
Ability to handle challenging customer interactions professionally
Rotational availability between 8am and 8pm, including weekends

Benefits

Comp & perks

Work from home opportunity based in Portugal
An Oura Ring provided for customer support
Internet allowance of €20 per month
Meal card allowance of €10.46 per working day
Permanent employment contract
Equipment provided
Home office allowance (once-off pay and claim)
Buddy on joining
Online Gym and Wellbeing Studio
Professional growth opportunities
Fun company events and team outings
Autonomy and responsibility