Client Solutions Manager

Channel Factory

. Manage the end-to-end campaign lifecycle, ensuring timely execution, pacing, and delivery against client KPIs .

Posted 11/7/2026full-timeHamburg • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing digital media campaigns with a focus on client objectives, retention strategies, and performance analysis. Proficient in utilizing data-driven insights to optimize campaign effectiveness and enhance client satisfaction.

Highest-signal resume keywords

Digital Media ExperienceYouTube Advertising ExpertiseAdvanced Excel ProficiencyStrong Analytical SkillsClient-Facing Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Campaign ManagementData AnalysisPerformance ReportingForecastingProgrammatic BuyingDigital Video PlatformsCampaign OptimizationClient Relationship Management

Soft Skills

Problem-SolvingCollaborationCommunication

Tools & Technologies

SalesforceGoogle Ads

Certifications & Qualifications

Google Ads CertificationYouTube CertificationMeta CertificationTikTok Certification

Industry Keywords

Digital AdvertisingCampaign LifecycleClient KPIsRetention StrategiesPerformance Metrics

About the role

Key responsibilities & impact

Manage the end-to-end campaign lifecycle, ensuring timely execution, pacing, and delivery against client KPIs
Build and implement campaign strategies aligned with client objectives, focusing on retention and long-term success
Collaborate with internal teams to proactively troubleshoot challenges and adjust campaign strategies as needed
Conduct regular performance analysis and reporting, providing actionable insights to improve campaign outcomes
Support post-campaign reviews by documenting key learnings and identifying opportunities for future optimisation
Serve as a key day-to-day contact for clients, building strong relationships through consistent, high-quality service
Proactively manage timelines, deliverables, and expectations, keeping clients and internal teams aligned throughout campaigns
Assist in developing and maintaining strategic account plans, tracking performance metrics and client goals to guide next steps
Identify client needs and offer relevant, data-backed solutions to improve campaign effectiveness and satisfaction
Collaborate with internal teams to deliver clear insights and recommendations that support client objectives
Provide regular campaign updates and reporting, ensuring transparency and a shared understanding of results
Generate reports and dashboards to surface key performance trends and provide visibility into campaign effectiveness
Analyse campaign data to identify performance gaps and areas for optimisation
Proactively support Senior CSMs in refining client strategies, using data to drive retention and improved outcomes
Stay up to date on digital advertising trends and tools to bring fresh thinking to campaign analysis and strategy

Requirements

What you’ll need

3+ years of experience in digital media, preferably at a tech publisher or agency
Expertise in YouTube advertising, programmatic buying, and digital video platforms
Advanced proficiency in Excel, including pivot tables, data analysis, and forecasting
Strong analytical skills and a data-driven approach to decision-making
Excellent verbal and written communication skills, with experience in client-facing roles
Familiarity with Salesforce or other CRM systems
Google Ads, YouTube, or industry-related certifications (Meta, Tik Tok etc.) is a plus