Channel Factory

Support Engineer

• Provide Tier 2/3 technical support to Americas users via Jira Service Management
• Troubleshoot macOS, SaaS applications, access management, and networking issues
• Resolve tickets promptly and maintain high service standards
• Identify recurring issues and recommend improvements
• Manage the macOS fleet through Jamf Pro, including enrollment, compliance, patching, and policies
• Ensure Americas devices are enrolled, secure, and compliant
• Support migration of existing devices into Jamf
• Monitor endpoint protection and device health
• Own or co-own laptop procurement for Americas hires
• Configure, enroll, secure, and prepare new-hire devices before Day 1
• Coordinate shipping, RMAs, and regional vendor management
• Maintain accurate asset records and documentation
• Partner with HR Operations on onboarding and offboarding
• Improve and standardize HR–IT handoffs
• Ensure access provisioning, authentication setup, and hardware readiness meet onboarding timelines
• Support Google Workspace administration, including user lifecycle, permissions, mail routing, and group management
• Support SSO/MFA administration, including provisioning and access control
• Maintain system documentation and access governance
• Collaborate with global IT teams on consistent standards and processes
• Participate in automation, security, onboarding, and documentation initiatives
• Contribute to continuous improvement across IT operations
• Perform other duties as assigned

IT Support Engineer – Fixed Term

Marketing

• Create and launch video campaigns across YouTube, Google Video Partners, Facebook, and other platforms
• Manage campaigns to optimize performance and delivery against KPIs
• Troubleshoot pixels, tags, creative, and third-party vendors
• Work with team members, vendors, and clients to launch and optimize campaigns
• Serve as technical point of contact for internal teams and clients
• Communicate new product updates, features, and value to internal teams
• Partner with Account Management on client upsell strategies using data, analytics, marketplace trends, and new products/features
• Monitor the evolving digital ecosystem and cultural events affecting buying strategy
• Identify business growth opportunities through campaign analytics and marketplace trends
• Perform other assigned duties

Media Buyer – Programmatic

Sales

• Assist Sales Managers in identifying and qualifying new leads
• Support the preparation of client presentations, proposals, and campaign reports
• Conduct research on clients, agencies, and market trends
• Manage CRM data, ensuring accuracy and follow-up actions
• Attend client meetings and learn the full sales cycle from outreach to closing
• Collaborate with internal teams (Client Solutions, AdOps) to ensure smooth campaign delivery
• Represent Channel Factory’s values and maintain professionalism in all client and internal communications

IT Support Engineer – Fixed Term

Media Buyer – Programmatic

Junior Sales Manager