IT Support Engineer – Fixed Term

Channel Factory

. Provide Tier 2/3 technical support to Americas users via Jira Service Management .

Posted 9/17/2026contractNew York City • New York • United StatesMid-LevelSenior💰 $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong macOS expertise and proficiency in Jamf Pro for managing device compliance and lifecycle operations. Capable of providing Tier 2/3 technical support while collaborating effectively across teams and contributing to continuous improvement initiatives.

Highest-signal resume keywords

MacOS ExpertiseJamf Pro ExperienceGoogle Workspace AdministrationSSO/MFA AdministrationNetworking Fundamentals

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

IT SupportService DeskSystems AdministrationDevice Lifecycle ManagementAutomationScriptingEndpoint SecurityDNSVPNHardware Procurement

Soft Skills

Strong Communication SkillsCollaborationOwnershipIndependence

Tools & Technologies

Jira Service ManagementJamf ProGoogle WorkspaceSSO/MFA PlatformsSlackAtlassian

Industry Keywords

Technical SupportDevice ManagementAccess ManagementEndpoint ProtectionIT Operations

Tech Stack

Tools & technologies

DNSJamfMacOSPython

About the role

Key responsibilities & impact

Provide Tier 2/3 technical support to Americas users via Jira Service Management
Troubleshoot macOS, SaaS applications, access management, and networking issues
Resolve tickets promptly and maintain high service standards
Identify recurring issues and recommend improvements
Manage the macOS fleet through Jamf Pro, including enrollment, compliance, patching, and policies
Ensure Americas devices are enrolled, secure, and compliant
Support migration of existing devices into Jamf
Monitor endpoint protection and device health
Own or co-own laptop procurement for Americas hires
Configure, enroll, secure, and prepare new-hire devices before Day 1
Coordinate shipping, RMAs, and regional vendor management
Maintain accurate asset records and documentation
Partner with HR Operations on onboarding and offboarding
Improve and standardize HR–IT handoffs
Ensure access provisioning, authentication setup, and hardware readiness meet onboarding timelines
Support Google Workspace administration, including user lifecycle, permissions, mail routing, and group management
Support SSO/MFA administration, including provisioning and access control
Maintain system documentation and access governance
Collaborate with global IT teams on consistent standards and processes
Participate in automation, security, onboarding, and documentation initiatives
Contribute to continuous improvement across IT operations
Perform other duties as assigned

Requirements

What you’ll need

4+ years in IT Support, Service Desk, or Systems Administration
Strong macOS expertise
Jamf Pro experience; ABM/DEP preferred
Hands-on experience with Google Workspace and SSO/MFA platforms
Solid understanding of networking fundamentals, including DNS and VPN
Experience managing hardware procurement and device lifecycle operations
Strong communication skills and ability to collaborate across teams
Comfortable working independently and taking ownership of regional IT delivery
May involve occasional travel for in-person collaboration, meetings, or trainings
Experience with automation or scripting, Python preferred
Exposure to endpoint security tools or SOAR automation
Experience in a global, distributed organization
Familiarity with Slack or Atlassian administration

Benefits

Comp & perks

Work with a leading startup in a high-demand industry, working with like-minded experts aiming to transform video ad operations
Competitive salary
Comprehensive medical benefits (Medical, Vision, Dental, and Life Insurance)
Cell phone and Wi-Fi reimbursement
Bill Spend Stipend
Gym Stipend
Work-life flexibility
Equal-opportunity workplace committed to diversity and inclusion