Social Solutions Associate

Channel Factory

. Facilitate pre- and post-onboarding support for new social media clients and educate them on company processes and strategies .

Posted 10/6/2026full-timeChicago • Illinois • United StatesJuniorMid-Level💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in paid social media management, focusing on campaign strategy, optimization, and client relationship building. Proficient in data analysis and reporting, with a strong understanding of social media platforms and trends.

Highest-signal resume keywords

Paid Social Media ManagementCampaign Strategy and OptimizationData Analysis ToolsClient Relationship BuildingSocial Media Platforms Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Campaign OptimizationData AnalysisPerformance Metrics MonitoringReporting and Insights PreparationSocial Media Strategy

Soft Skills

Relationship BuildingCommunication SkillsOrganizational SkillsDetail-OrientedProblem-Solving

Tools & Technologies

ExcelSocial Media PlatformsThird-Party ToolsMedia BuyingBidding Models

Certifications & Qualifications

Social Media Certifications

Industry Keywords

Digital Media AgenciesTech PublishersClient RetentionCampaign ReportingSocial Media Trends

About the role

Key responsibilities & impact

Facilitate pre- and post-onboarding support for new social media clients and educate them on company processes and strategies
Launch, maintain, and optimize paid social campaigns to achieve client goals and KPIs
Monitor campaign pacing and performance metrics and proactively address issues
Prepare and deliver detailed campaign reports with insights, wins, and areas for improvement
Manage a smaller-scale client portfolio, focusing on retention, satisfaction, and upsell opportunities
Build client relationships and proactively address evolving needs
Collaborate with the Social Solutions Management team to ensure alignment and growth
Support Social Solutions Managers and the team with daily tasks and initiatives
Execute process improvements in social media workflows to drive efficiency
Implement reporting requests
Support Media Buyer communication with Social Solutions Managers
Stay updated on social media trends, ad formats, and platform advancements
Share updates and best practices with internal teams
Maintain understanding of third-party tools and their integration with social media campaigns
Perform all other duties as assigned

Requirements

What you’ll need

4+ years of experience in paid social media management, with a strong focus on campaign strategy and optimization
Experience in digital media agencies or tech publishers is a plus
Knowledge of social media platforms like Meta, TikTok, and LinkedIn, including media buying, bidding models, and optimization strategies
Proficiency in data analysis tools, including Excel, with a strong ability to interpret metrics and translate them into actionable strategies
Strong relationship-building abilities with a focus on understanding client needs and crafting tailored solutions
Excellent verbal and written communication skills, with experience presenting strategies and reports to clients
Highly organized and detail-oriented, capable of managing multiple projects simultaneously
Social media certifications are a plus
May involve occasional travel for in-person collaboration, meetings, trainings, etc.

Benefits

Comp & perks

Work with a leading startup in a high-demand industry, working with like-minded experts aiming to transform video ad operations
Competitive salary
Comprehensive medical benefits (Medical, Vision, Dental, and Life Insurance)
Cell phone and Wi-Fi reimbursement
Bill Spend Stipend
Gym Stipend
Work-life flexibility