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Chaos

Customer Success Manager

Chaos

. Manage a defined portfolio of mid-market and enterprise accounts .

Posted 11/9/2026full-timeRemote • Massachusetts • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer success initiatives, including onboarding, adoption, and renewal processes, while leveraging data-driven insights to enhance product value and drive customer satisfaction. Proficient in stakeholder management and identifying upsell opportunities within a SaaS environment.

Highest-signal resume keywords
Customer Success ManagementAccount ManagementRenewal ManagementStakeholder ManagementData-Driven Decision Making

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Customer OnboardingValue RealisationChurn Risk ManagementSuccess Plans DevelopmentBusiness ReviewsUpsell and Cross-Sell Qualification
Soft Skills
Proactive CommunicationCommercial Awareness
Industry Keywords
SaaSMarTechAccount Health Monitoring

About the role

Key responsibilities & impact
  • Manage a defined portfolio of mid-market and enterprise accounts
  • Own the post-sale lifecycle: onboarding, adoption, value realisation and renewal
  • Build and execute structured Success Plans aligned to customer KPIs
  • Drive strong product adoption across Cylindo modules
  • Monitor account health, proactively manage churn risk and prepare renewal forecasts
  • Run regular business reviews with senior stakeholders
  • Identify upsell and cross-sell opportunities and qualify them for Sales
  • Coordinate cross-functionally with Sales, Product, Integration and Support teams
  • Deliver training and enablement to ensure customers achieve measurable outcomes
  • Capture customer insights to inform product and commercial strategy

Requirements

What you’ll need
  • 2–3 years experience in Customer Success, Account Management or similar SaaS role (ideally in the MarTech space)
  • Experience managing renewals and protecting revenue
  • Commercially aware and comfortable discussing value
  • Strong stakeholder management skills
  • Data-driven and proactive