Manager, Patient Resources

Chapters Health System

. Oversee 24/7/365 teams of nurses providing field and telephonic support for patients and families .

Posted 10/7/2026full-timeRemote • Florida • United StatesMid-LevelSenior💰 $85,270 - $133,234 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing nursing teams, ensuring exceptional patient care and service delivery. Proficient in staff training, performance evaluation, and maintaining compliance with healthcare regulations.

Highest-signal resume keywords

Registered Nurse LicenseManagement ExperienceBLS CertificationEMR/EHR System ExperienceCustomer Service Focus

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Care ManagementStaff Training and DevelopmentCrisis ManagementData Analysis and ReportingKPI Monitoring

Soft Skills

Excellent Verbal CommunicationInterpersonal SkillsAttention to DetailMulti-tasking AbilityTime Management

Certifications & Qualifications

BLS for Healthcare Professionals

Industry Keywords

Acute CarePost-Acute CarePatient ResourcesHealthcare RegulationsQuality Improvement

About the role

Key responsibilities & impact

Oversee 24/7/365 teams of nurses providing field and telephonic support for patients and families
Cover all shifts and provide immediate backup decision-making and support
Oversee Patient Resource Nurses handling calls in Care Connect and after-hours visits
Ensure exceptional customer service and timely responses to referrals
Maintain relationships with referral sources and internal customers
Provide call and visit data to Clinical Managers and the Senior Director of Patient Resources
Ensure staff training across service lines, benefits, and coverages
Provide ongoing training and monitor staff education and service-level competency
Ensure sufficient staffing for department duties
Prioritize interventions to solve or prevent system operations and care delivery problems
Complete employee evaluations on time and meet quarterly with each direct report
Participate in clinical operations meetings to review KPIs and performance improvement plans
Hold quarterly staff meetings to review KPIs, quality scores, and organizational or team updates
Communicate organizational changes to staff promptly
Hold staff accountable for productivity expectations
Remain available before, during, and after emergencies impacting Chapters affiliates
Perform other duties as assigned
Represent the Company professionally and comply with applicable regulations, policies, safety practices, confidentiality requirements, and quality improvement activities

Requirements

What you’ll need

Bachelor’s degree in related field or an equivalent combination of education and experience
Holds and maintains all required RN licenses as mandated by the state and local regulations where they will perform their duties
Ability to apply for/obtain license to practice as an RN in Washington D.C. within 30 days of hire
Ability to apply for/obtain RN license in any other jurisdiction that Chapters Health/Patient Resources may expand to in the future
Minimum of three (3) years of related experience, including at least one (1) year of management experience
Active BLS for healthcare professionals from the American Heart Association or Red Cross
Acute and/or post-acute experience preferred
Demonstrated ability to multi-task with attention to detail
Ability to manage remote staff
Experience in children, family, and group modalities
Excellent verbal, written, and interpersonal skills
Previous experience working with an EMR/EHR system
Ability to convey a sense of urgency and develop innovative solutions to issues
Ability to manage multiple priorities and handle the emotional stress of the workload
Valid driver's license and automobile insurance per Company policy
Ability to travel to off-site locations
Ability to manage physical demands
Able to remain calm and troubleshoot/handle crisis situations
Strong goal/outcome orientation and exceptional time management skills
Excellent customer service focus
Self-directed work style with minimal supervision
Satisfactorily complete competency requirements for this position
Consent to drug and/or alcohol testing after a conditional offer
Ongoing compliance with the Drug-Free Workplace Policy
Florida Care Provider Background Screening Clearinghouse eligibility for Florida affiliates