Chapters Health System

Scheduler

• Coordinate and oversee patient scheduling for medical service providers, including APRNs and physicians
• Schedule visits, especially F2F compliance visits, following strict Medicare/Medicaid guidelines
• Work closely with affiliate medical directors to ensure medical staff productivity is met
• Contact patients and families to schedule medical staff visits
• Represent the Company professionally through care delivered and services provided to clients
• Comply with state, federal and local regulations and Company policies and practices
• Maintain confidentiality of patients, families, colleagues and sensitive situations
• Participate in performance improvement, quality assurance, research, educational and community activities
• Share expertise with co-workers and advance electronic media skills

Medical Staff Scheduler

Physician

• Ensure physician services are provided to the Patient Access Department to facilitate timely access to hospice care
• Provide physician direction and education to admissions personnel
• Assist in obtaining additional information to establish patient eligibility
• Complete regulatory hospice physician documentation for each admission
• Collaborate with the Director of Patient Access Services and Patient Access/Admissions Department to maximize access to hospice care
• Review, confirm, and evaluate patient information from medical records, referring or primary physicians, and Patient Access/Admissions Nurses
• Determine initial and ongoing hospice eligibility based on prognostic indicators, Local Coverage Determinations, coexisting conditions, and disease progression
• Provide verbal certification of hospice eligibility
• Complete written certification and clinical narratives for eligible admitted patients
• Order medications promptly to promote comfort for newly admitted patients
• Evaluate the admissions process and recommend efficiency and accuracy improvements
• Educate Patient Access/Admissions and Professional Relations Departments on eligibility information and regulatory changes
• Determine related or unrelated medications, treatments, and hospitalizations and document them in the EMR
• Assist in reviewing hospital patients for appropriate levels of care and participate in hospital interdisciplinary groups
• Represent the Company professionally and comply with applicable regulations, policies, health and safety practices, confidentiality requirements, and quality improvement activities

Access Physician

Per Diem

• Assess and identify patient and family needs using the nursing process
• Coordinate individualized Plans of Care with the Interdisciplinary Group (IDG)
• Provide palliative, supportive, and direct care to patients and families
• Complete clinical admissions for company services, including explaining services, addressing concerns, educating families, completing consents and assessments, initiating Plans of Care, and obtaining physician orders
• Initiate skilled nursing interventions to prevent complications, alleviate symptoms, and maximize comfort
• Complete documentation according to company policy
• Represent the company at assigned facilities and facilitate referrals across service lines
• Coordinate with Admissions for timely follow-up and assignment transitions
• Provide timely clinical communication using SBAR
• Discuss potential needs with after-hours staff
• Obtain consents, arrange safe discharges, and obtain medical records for referrals
• Build relationships with case managers, physicians, and facility contacts
• Collaborate with Professional Relations Representatives to educate stakeholders about available services
• Provide care for GIP patients in hospitals, including daily visits, clinical management, documentation, and discharge
• Participate in IDG evaluations of hospice referrals and admissions for appropriate level of care
• Educate patients, families, caregivers, and health professionals about disease processes, palliative interventions, caregiving, dying, and safety
• Report patient condition changes to IDG members and other health professionals
• Attend patient deaths, prepare bodies for transport, and oversee medication disposal
• Provide bereavement interventions with psychosocial staff
• Present oral and written reports to the IDG
• Supervise care provided by LPNs, Hospice Aides, and contract nurses
• Report to a company-designated location during emergencies when required, potentially ahead of schedule or overnight
• Perform other duties as assigned

Per Diem RN – Float Team

Administrative Assistant

• Provide administrative support and office management for one or more Chief Officers
• Manage calendars, appointments, expense reports, correspondence, travel plans, itineraries, agendas, and travel meeting documents
• Anticipate needs and provide overall administrative support for assigned executives
• Serve as backup for the receptionist/reception area
• Manage records, manuals, databases, and files
• Compose and distribute correspondence, announcements, memoranda, spreadsheets, and related materials
• Maintain strict confidentiality of Company information and operational documents
• Facilitate smooth communication between assigned executives and internal departments
• Process invoices, purchase orders, and expense reports as needed
• Maintain department budget and expense files
• Provide coverage in the administrative suite as directed
• Prepare executive-level committee meetings and strategic planning sessions
• Record meeting minutes
• Perform other duties as assigned
• Represent the Company professionally and provide quality services to clients
• Comply with applicable regulations, Company policies, procedures, and standard practices
• Observe health, safety, and security practices
• Maintain confidentiality of patients, families, colleagues, and sensitive situations
• Use resources responsibly and participate in organizational, departmental, individual, quality improvement, research, educational, and professional development activities

Executive Administrative Assistant

Collections

• Process and submit third-party claims
• Manage denials and resolve accounts
• Prepare and submit accurate billing to third-party payors and self-pay invoices
• Identify and resolve billing clearinghouse rejections
• Conduct root cause analysis on unpaid accounts receivable and resolve issues with third-party payors
• Analyze and resolve credit balances
• Handle incoming and outgoing customer service calls with third-party payors, outside providers, and patients/guarantors
• Process correspondence
• Initiate and resolve technical denial appeals
• Identify payor denial and cash fluctuation trends and escalate as appropriate
• Represent the Company professionally and comply with applicable regulations, policies, and practices
• Maintain confidentiality and participate in quality improvement, research, educational, and performance activities
• Perform other duties as assigned

Hospice Medicare Billing and Collections Representative

Accountant

• Monitor cash and prepare monthly journal entries and account reconciliations
• Assist with annual audits and special financial-management projects
• Review online banking activity, update daily cash receipts logs, and monitor positive pay
• Prepare bank reconciliations, assigned general-ledger journal entries, and account reconciliations and roll-forwards
• Review capital expenditure requests, obtain appropriate signatures, and maintain expenditure logs
• Maintain the fixed-asset system and record depreciation
• Prepare fixed-asset reconciliations and annual Tangible Personal Property tax returns
• Handle prepaid accounting and maintain the prepaid module
• Monitor postage accounts and perform related tasks
• Prepare accrual and reclassification journal entries
• Account for the internal pharmacy, including data collection, inventory control, accruals, and variance analysis
• Record monthly debt, bond, and intangible-asset journal entries
• Compile monthly legal and consulting details for analysis
• Prepare monthly financial supplemental schedules
• Reconcile balance-sheet accounts
• Complete quarterly and annual government surveys
• Represent the Company professionally and comply with applicable regulations, policies, confidentiality, safety, security, and quality-improvement practices
• Participate in professional development, research, educational activities, and knowledge sharing

Staff Accountant

Manager

• Assess and identify patient/family needs using the nursing process
• Coordinate individualized Plans of Care with the Interdisciplinary Team (IDT)
• Provide direct clinical, palliative, supportive, psychosocial, spiritual, cultural, physical, and biological care
• Provide reassurance and support to patients and families by phone and coordinate in-person visits when needed
• Utilize support and expert resources to resolve complex situations
• Document patient/family contacts and care in the EMR
• Complete initial and semi-annual assessments for Company services
• Explain services and address patient/family questions and concerns
• Provide information to physicians and IDT members and initiate Plans of Care
• Initiate skilled nursing interventions to prevent complications, alleviate symptoms, and maximize comfort
• Obtain physician orders and complete documentation according to Company policy
• Represent the Company at assigned facilities and facilitate referrals across service lines
• Communicate clinical information using SBAR and participate in daily IDT collaboration meetings
• Develop relationships with case managers, physicians, facilities, patients, families, and referral sources
• Conduct home visits to assess safety, medication compliance, nutritional compliance, DME compliance, and ability to live safely in the community
• Report patient condition changes to the IDT and other health professionals
• Participate in evaluating hospice referrals/admissions for level-of-care appropriateness
• Educate patients, families, caregivers, and health professionals about disease processes, palliative interventions, caregiving, dying processes, and safety
• Supervise care provided by Community Health Workers and Home Health Aides as requested
• Report to a company-designated location and potentially stay overnight during emergencies
• Perform other duties as assigned

RN – Case Manager, PACE Program Float

Vice President

• Build and lead Chapters Health’s Government Affairs & Public Policy function
• Shape and execute federal and multistate government affairs strategies aligned with strategic priorities and mission
• Advise senior leadership and partner cross-functionally to identify and address government policy risks and opportunities
• Elevate Chapters Health’s reputation among policymakers and strengthen its voice in public policy decisions
• Provide strategic oversight of external lobbying relationships and political action committee (PAC)
• Develop and lead comprehensive federal and multistate government affairs strategy
• Direct state government affairs activities and align state priorities with federal strategy
• Lead and influence federal and state legislation and policy related to reimbursement, Medicare and Medicaid, regulatory frameworks, tax and innovation incentives, patient access, and healthcare reforms
• Represent Chapters Health in Washington, D.C., key state markets, coalitions, trade associations, public hearings, and policy forums
• Build bipartisan relationships with policymakers, congressional staff, state officials, agency leaders, HHS, CMS, FDA, and other stakeholders
• Lead engagement with Congress, committees, federal and state agencies, legislatures, and regulators
• Coordinate executive participation in hearings, briefings, and policy forums and prepare senior leaders for government interactions
• Direct external lobbyists, government affairs consultants, and advisors
• Oversee PAC governance, compliance, contribution strategy, stakeholder engagement, and resource stewardship
• Collaborate with the COO, senior management, Legal, Compliance, Clinical, Medical Affairs, and other stakeholders
• Translate organizational priorities and healthcare advancements into policy narratives
• Establish metrics and reporting mechanisms to evaluate government affairs, lobbying, PAC, and advocacy activities
• Build, lead, and develop a high-performing federal and state government affairs team
• Serve as a visible external leader strengthening relationships across the healthcare ecosystem