Per Diem RN, Triage

Chapters Health System

. Provide telephonic support to patients and families .

Posted 11/11/2026part-timeRemote • Florida • United StatesJunior💰 $45 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong clinical and assessment skills, effective communication in English, and proficiency in EMR/EHR systems. Capable of providing exceptional patient service while managing emotional stress and navigating fast-paced environments.

Highest-signal resume keywords

Registered Nurse LicenseEMR/EHR System ExperienceCritical Decision MakingPatient Service SkillsTime Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical SkillsAssessment SkillsData EntryComputer OperationsProblem-SolvingDocumentationPatient Record MaintenanceTelephone AdviceTriage SkillsEquipment Operation

Soft Skills

Interpersonal SkillsCustomer ServiceTeam CollaborationStress ManagementCommunication Skills

Tools & Technologies

MS Office SoftwareTracking SystemsOnline Research Tools

Certifications & Qualifications

Registered Nurse License in Washington D.C.

Industry Keywords

Patient SupportHealthcare ServicesChapters Health SystemEmergency ResponsePatient Comfort

About the role

Key responsibilities & impact

Provide telephonic support to patients and families
Establish and maintain positive relationships with team members, patients/families, and referral resources
Triage after-hours phone calls and efficiently meet callers’ needs using excellent customer service
Provide telephone advice and education for patient needs
Handle telephone inquiries related to Chapters Health System’s services and explain service benefits
Gather necessary information and documentation to maintain complete, current, and accurate patient records
Enter data into tracking systems, including patient referral files in the EMR
Reassure patients and families by phone, identify solutions, and recognize when an in-person visit is needed
Coordinate in-person visits when needed or requested
Assist patients and families in achieving desired comfort levels
Use appropriate support and expert resources to resolve complex situations
Document patient/family contacts in the EMR and communicate with the Interdisciplinary Group
Report technical issues immediately and resolve them within 30 minutes or report to an IPU/Resource Center as directed
Report to a company-designated location during emergencies to ensure continuity of services
Perform other duties as assigned

Requirements

What you’ll need

Candidates must possess and maintain any licenses or certifications required by the state in which they will perform their duties
Ability to apply for/obtain license to practice as an RN in Washington D.C. within 30 days of hire
Minimum of one (1) year nursing experience
Previous experience working with an EMR/EHR system
Ability to effectively communicate in English (verbal and written)
Reliable transportation to meet patients’ needs
Excellent critical decision making and problem-solving skills
Excellent clinical and assessment skills
Ability to use equipment with visual and auditory mechanisms
Excellent time management skills with the ability to prioritize demands to meet patient service standards and deadlines
Ability to effectively handle stressful situations professionally and calmly with exceptional customer service
Strong patient service, information-seeking, probing, listening, understanding, and responding skills
Accurate knowledge transfer
Ability to navigate in a fast-paced environment utilizing interpersonal skills to maximize caller reassurance and patient visits
Ability to work in a cooperative team environment
Ability to exhibit a sense of urgency in daily work activities
Proficiency in computer operations, MS Office software applications, online research, data entry, and navigation
Availability to work shifts accommodating extended hours of operation
Ability to perform sedentary work with frequent interruptions
Ability to manage emotional stress when working with terminally ill patients and their families
Ability to perform essential job functions and physical requirements, including lifting patients and/or equipment, bending, pushing/pulling, and kneeling, with or without reasonable accommodations
Satisfactorily complete competency requirements for this position
Consent to drug and/or alcohol testing after a conditional offer and ongoing compliance with the Drug-Free Workplace Policy
Ongoing eligibility through the Florida Care Provider Background Screening Clearinghouse