Per Diem RN, Triage

Chapters Health System

. Provide telephonic support to patients and families .

Posted 11/9/2026part-timeRemote • Florida • United StatesJunior💰 $45 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong clinical and assessment skills while providing telephonic support to patients and families, ensuring accurate documentation in the EMR. Exhibits excellent problem-solving abilities and customer service skills in a fast-paced environment, effectively managing emotional stress associated with hospice care.

Highest-signal resume keywords

Hospice ExperienceElectronic Medical Record (EMR) ProficiencyCritical Decision MakingBilingual in SpanishPatient Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical SkillsAssessment SkillsEMR/EHR ExperienceData EntryTime Management

Soft Skills

Excellent CommunicationProblem-SolvingInterpersonal SkillsCustomer ServiceTeam Collaboration

Tools & Technologies

MS Office SoftwareOnline Research Tools

Certifications & Qualifications

RN License in Washington D.C.Florida Care Provider Background Screening

Industry Keywords

Hospice CarePatient SupportReferral CoordinationQuality ImprovementConfidentiality

About the role

Key responsibilities & impact

Provide telephonic support to patients and families
Establish and maintain positive relationships with team members, patients/families, and referral resources
Triage after-hours phone calls and ensure callers’ needs are met efficiently
Provide telephone advice and education for patient needs
Handle telephone inquiries related to Chapters Health System’s services in a timely, courteous, and effective manner
Positively promote and clearly explain the benefits of Chapters Health System’s services
Gather necessary information and documentation to ensure complete, current, and accurate patient records
Enter and track patient referral information in the electronic medical record (EMR)
Reassure patients and families by phone, assist with solutions, and recognize when an in-person visit is needed
Coordinate in-person visits when needed or requested
Assist patients and families in achieving desired comfort levels
Utilize support, expert resources, or personnel to resolve complex situations
Document patient/family contact information in the EMR and communicate with the Interdisciplinary Group (IDG)
Report technical issues not caused by company equipment or network to leadership immediately and resolve them within 30 minutes; report to an IPU or Resource Center if directed
During emergencies, report to a company-designated location, potentially ahead of schedule and staying overnight based on the emergency duration
Perform other duties as assigned
Represent the Company professionally and comply with applicable regulations, policies, confidentiality, safety, quality improvement, research, education, and professional development practices

Requirements

What you’ll need

*nights and weekends
1 year hospice experience in the field preferred
Candidates must possess and maintain any licenses or certifications required by the state in which they will perform their duties; specific licensure requirements must be met within 30 days of hire
Ability to apply for/obtain license to practice as an RN in Washington D.C. within 30 days of hire
Minimum of one (1) year nursing experience; hospice or hospital experience preferred
Previous experience working with an EMR/EHR system
Ability to effectively communicate in English (verbal and written); bilingual in Spanish preferred
Reliable transportation to meet patients’ needs
Excellent critical decision making and problem-solving skills
Excellent clinical and assessment skills
Ability to use equipment with visual and auditory mechanisms
Excellent time management skills with the ability to prioritize demands to meet patient service standards and deadlines
Ability to effectively handle stressful situations professionally and calmly with exceptional customer service
Strong patient service skills
Information seeking/probing skills
Accurate knowledge transfer
Listening, understanding, and responding
Able to navigate in a fast-paced environment utilizing interpersonal skills to maximize caller reassurance and patient visits
Ability to work in a cooperative team environment
Able to exhibit a sense of urgency in daily work activities
Skilled in computer operations; proficiency in MS Office software applications, online research, data entry, and navigation
Available to work shifts to accommodate extended hours of operation as scheduled
Ability to perform sedentary work with frequent interruptions
Ability to manage the emotional stress of working with and caring for terminally ill patients and their families
Ability to perform the essential functions and physical requirements of the job, including lifting patients and/or equipment, bending, pushing/pulling, and kneeling, with or without reasonable accommodations
Satisfactorily complete competency requirements for this position
Consent to drug and/or alcohol testing after a conditional offer and ongoing compliance with the Drug-Free Workplace Policy
Florida Care Provider Background Screening Clearinghouse eligibility required for employees performing services for Florida affiliates