Customer Support Analyst – Part Time

ChargeAfter

. Deliver customer support through email, chat, and virtual meetings .

Posted 9/24/2026part-timeNew York City • New York • United StatesMid-LevelSenior💰 $30,000 - $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical and problem-solving skills while effectively communicating technical issues to diverse audiences. Proficient in utilizing Google Cloud Platform, RESTful APIs, and data analysis tools to enhance customer support and improve processes.

Highest-signal resume keywords

Customer SupportGoogle Cloud Platform (GCP)RESTful API TroubleshootingData AnalysisInterpersonal Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Analytical SkillsProblem-SolvingTechnical DocumentationKnowledge Article CreationData Analysis Using ExcelData Analysis Using Google Sheets

Soft Skills

Interpersonal SkillsCommunication Skills

Tools & Technologies

MixpanelPower BICRM SystemsTicketing Systems (Jira, ServiceNow, Zendesk)

Industry Keywords

TechECommerceSaaSCustomer SuccessProduct Support

Tech Stack

Tools & technologies

AzureCloudGoogle Cloud PlatformServiceNow

About the role

Key responsibilities & impact

Deliver customer support through email, chat, and virtual meetings
Serve as a subject matter expert on ChargeAfter products and provide strategic customer solutions
Manage the ticket lifecycle from inquiry through resolution
Act as the first point of contact for customer questions and platform issues
Investigate issues, document findings, and communicate issues to other teams for ticket diagnosis
Review recorded RESTful API log data to troubleshoot issues
Use Google Cloud Platform to diagnose technical bugs and error messages
Identify support-process improvements and suggest product improvements
Collaborate with the team to contribute to shared goals
Monitor platform activity across client accounts using Mixpanel, Power BI, and GCP
Update and maintain the CRM

Requirements

What you’ll need

0–3 years of experience in a relevant industry (Tech, eCommerce, SaaS) and/or similar role(s); current undergraduate or graduate students are acceptable
Ability to work evening shifts up to 5pm–8pm ET and weekend shifts 9am–1pm or 1pm–5pm ET
Currently pursuing a Bachelor's degree or gaining equivalent relevant experience in Computer Science, Information Systems, or Business Technology
Strong analytical and problem-solving skills
Ability to explain technical issues to technical and nontechnical employees and customers
Proficient in reading and applying knowledge from documentation and creating knowledge articles
Interpersonal and communication skills applicable across audiences
Preferred: experience investigating and documenting research findings
Preferred: leadership roles involving essential problem-solving
Preferred: experience with RESTful APIs, Google Cloud Platform (GCP), and Azure
Preferred: data analysis using Excel and Google Sheets
Preferred: exposure to ticketing systems such as Jira, ServiceNow, or Zendesk
Preferred: retail or customer service experience
Preferred: internship in technical support, customer success, or product support

Benefits

Comp & perks

Additional compensation may be available in the form of bonuses and/or stock options
Equal employment opportunities and protection from discrimination and harassment