ChargeAfter

Support Engineer

• Deliver customer support through email, chat, and virtual meetings
• Serve as a subject matter expert on ChargeAfter products and provide strategic customer solutions
• Manage the ticket lifecycle from inquiry through resolution
• Act as the first point of contact for customer questions and platform issues
• Investigate issues, document findings, and communicate issues to other teams for ticket diagnosis
• Review recorded RESTful API log data to troubleshoot issues
• Use Google Cloud Platform to diagnose technical bugs and error messages
• Identify support-process improvements and suggest product improvements
• Collaborate with the team to contribute to shared goals
• Monitor platform activity across client accounts using Mixpanel, Power BI, and GCP
• Update and maintain the CRM

Customer Support Analyst – Part Time

Sales

• Identify, develop, and close new business with large enterprise retailers, travel brands, online marketplaces, hospitality providers, and consumer travel organizations
• Serve as the subject matter expert for Retail and Consumer Travel verticals and drive strategic insights and ownership
• Build and manage a strong pipeline of enterprise Retail and Consumer Travel opportunities
• Own the full sales cycle from prospecting and relationship development through negotiation and close
• Develop and execute a go-to-market strategy for large retailers, ecommerce merchants, travel brands, hospitality organizations, and other enterprise consumer-facing businesses
• Build relationships with senior decision-makers across business, payments, financing, ecommerce, operations, marketing, and technology teams
• Communicate ChargeAfter’s value proposition as an enterprise embedded financing and orchestration platform
• Partner with Solutions Engineering, Product, Delivery, and Executive Leadership on deal strategy and customer engagement
• Stay informed on market dynamics, competitive trends, consumer financing solutions, and payment innovations
• Represent ChargeAfter at industry events, conferences, and trade shows
• Refine messaging, positioning, and sales motions for Retail and Consumer Travel
• Identify opportunities where financing can improve conversion, increase average order value, drive customer acquisition, and enhance customer loyalty

Customer Support Analyst – Part Time

Enterprise Sales Director, Retail & Consumer Travel