Senior Deployment Specialist

ChargePoint

. Ensure a seamless experience for new and returning station owners from initial onboarding through successful activation and configuration of ChargePoint networked charging stations .

Posted 10/14/2026full-timeRemote • California • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical support and troubleshooting for EV charging stations, with a strong focus on customer communication and cross-functional collaboration. Proficient in managing escalations and coordinating repairs while maintaining meticulous records and attention to detail.

Highest-signal resume keywords

Technical Support ExperienceTroubleshooting MethodologiesCellular Connectivity ProtocolsCommercial AC and DC Fast Charging SystemsCustomer Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical TroubleshootingActivation Failure DiagnosisEquipment MaintenanceAnalytical Problem SolvingTime ManagementAttention to DetailField Service OperationsCustomer Interaction ManagementParts-Replacement CoordinationSalesforce Proficiency

Soft Skills

Verbal CommunicationWritten CommunicationOrganizational SkillsWillingness to Learn

Certifications & Qualifications

Associate's DegreeVocational/Technical Diploma

Industry Keywords

EV ChargingAlternative EnergyCellular ConnectivityHardware DefectsDeployment Coordination

About the role

Key responsibilities & impact

Ensure a seamless experience for new and returning station owners from initial onboarding through successful activation and configuration of ChargePoint networked charging stations
Own end-to-end troubleshooting and technical support for stations that fail to connect
Diagnose and resolve activation failures involving cellular connectivity, site-level issues, and hardware defects
Coordinate with field technicians, Sales, and Deployment teams to clear punch-list items and escalate persistent hardware defects through engineering tickets
Manage customer escalations via email and phone
Provide direct phone support during peak call volumes
Communicate station updates and status changes to customers using Salesforce
Process Dispatch requests for malfunctioning stations post-activation, coordinating replacements and repairs
Oversee parts-replacement dispatch requests and component delivery
Maintain accurate records of customer interactions, technical support activities, and equipment maintenance
Collaborate cross-functionally to streamline deployment and resolve technical issues
Lead and contribute to special projects, partner collaborations, and new product rollout tracking

Requirements

What you’ll need

Minimum of 3–5 years of hands-on experience in technical support, deployment, or field service operations—preferably within the EV charging or alternative energy industry
Associate's degree or vocational/technical diploma in automotive or electrical technology is accepted when paired with 3–5 years of relevant field experience
Exceptional verbal and written communication skills
Proficiency with technical troubleshooting methodologies and software tools
Strong organizational skills with meticulous attention to detail
Demonstrated analytical ability to evaluate, assess, and resolve complex issues effectively
Effective time management with the ability to prioritize competing demands
Willingness to learn and apply new technical knowledge in a fast-evolving environment
Solid understanding of cellular connectivity protocols, carrier SIM provisioning, and signal strength verification
Familiarity with commercial AC and DC fast charging hardware systems (highly preferred)

Benefits

Comp & perks

Equal opportunity employer
Reasonable accommodations throughout the employment process
Access to employment benefits and privileges