Logistics Account Specialist

Charger Logistics Inc.

. Monitor and track active shipments throughout afternoon hours, maintaining real-time visibility and service performance.

Posted 9/25/2026full-timeRemote • ColombiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in monitoring shipments, managing customer communications, and resolving operational issues in the transportation and logistics sector. Proficient in utilizing technology to enhance business processes and ensure customer satisfaction.

Highest-signal resume keywords

Sales And Account Management ExperienceLand Transportation KnowledgeCustomer Relationship ManagementNegotiation SkillsOperational Issue Resolution

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationPresentation SkillsInterpersonal SkillsCustomer Relation Skills

Industry Keywords

TransportationLogisticsShipment TrackingOperational PerformanceCustomer PortalsService DisruptionsDelivery SchedulesDocumentation ManagementLoad RecoveryTeam Collaboration

About the role

Key responsibilities & impact

Monitor and track active shipments throughout afternoon hours, maintaining real-time visibility and service performance.
Communicate with customers, drivers, and internal teams regarding shipment status, delivery schedules, and operational issues.
Update customer portals, systems, and shipment records with accurate and timely information.
Coordinate pickup and delivery appointments and ensure customer requirements are met.
Identify, escalate, and resolve service disruptions, delays, load recoveries, and other operational exceptions.
Handle customer inquiries and complaints, providing timely solutions and follow-up.
Prepare and distribute overnight reports, ensuring all critical updates and exceptions are communicated to the overnight and daytime operations team.
Maintain accurate documentation and collaborate effectively with customers, carriers, and internal stakeholders.

Requirements

What you’ll need

2+ years of sales and account management experience in transportation and logistics field is preferred.
Ability to understand the business processing requirements using technology and conceptualize creative solutions to implement them.
Strong knowledge and understanding of land transportation.
Strong verbal, written, and presentation skills and strong interpersonal and customer relation skills.
Strong negotiation skills with proven closing ability.
Ability to function independently with little or no supervision as well as function in a team environment.

Benefits

Comp & perks

Professional growth career
Competitive pay package
Equal opportunity employment
Support and room to learn, grow, and develop personal strategies