Charger Logistics Inc.

General

• Review and manage commercial transportation claims involving bodily injury, property damage and liability.
• Investigate accidents and determine liability using police reports, statements, dashcam footage, telematics and supporting documentation.
• Identify and initiate subrogation and recovery opportunities.
• Prepare and issue subrogation demands with supporting evidence and documentation.
• Negotiate disputed liability, recoveries and settlements with insurance carriers, adjusters, attorneys and third parties.
• Establish and maintain appropriate claims reserves and evaluate financial exposure.
• Manage litigated or high-exposure claims in coordination with defense counsel and external vendors.
• Pursue recoveries, contribution and indemnification where applicable.
• Maintain accurate claim documentation and ensure timely follow-up through final resolution.
• Work closely with Safety, Operations, Legal and Risk Management teams.

Transportation Claims & Subrogation Specialist

Sales

• Develop capacity solutions to effectively support the customers.
• Manage load boards to match freight with carrier capacity.
• Manage a portfolio of carriers and develop strategic relationships with carrier partners in all geographies.
• Prepare quotes and effectively negotiate rate for logistics.
• Accurately enter, process and follow up on orders and requests via phone, email and EDI, in a professional manner.
• Conduct calls with carriers to determine carrier availability and negotiate transportation rates.
• Provide consistent and exceptional service levels to contracted carriers and internal customers.
• Maintain and grow relationships with carrier accounts including conducting account reviews and identifying opportunities for additional collaboration.

Carrier Sales Representative

Paralegal

• Manage and support commercial-auto bodily injury, catastrophic-loss, property-damage and transportation litigation/claims.
• Coordinate immediate evidence preservation following significant accidents, including driver qualification/personnel records, ELD/HOS, telematics/GPS, ECM data, dashcam/video, maintenance/inspection records, dispatch communications, bills of lading, photographs, police reports and witness information.
• Review accident reports, demand packages, medical records and claim documentation and prepare litigation chronologies.
• Under attorney supervision, prepare first drafts of answers, responses, affidavits/declarations, notices, motions and other litigation documents.
• Assist with interrogatories, requests for production/admission, subpoenas, discovery, document collection and legal holds.
• Prepare exhibits, document and medical summaries, deposition/mediation materials and trial binders.
• Maintain complete litigation files and calendars and track pleading, discovery, deposition, mediation, motion and trial deadlines.
• Maintain concise case summaries identifying allegations, damages, exposure, defence strategy, deadlines and next steps.
• Coordinate with outside counsel, monitor case strategy/budgets/deadlines and assist with review of outside counsel invoices and litigation expenses.
• Coordinate with Claims, Safety, Operations, Maintenance, Insurance/Risk Management and other departments.

Senior Claims & Litigation Paralegal – Transportation

• Build and maintain chatbots/conversational assistants for internal and customer-facing digital assistance
• Leverage Claude (Anthropic) and other AI tools to build intelligent workflows, automate document processing, and enhance bot capabilities
• Configure, integrate, and support automations within Workday, including custom reports, business process automation, and integrations
• Integrate automations with enterprise systems such as ERP, CRM, TMS, SAP, and HubSpot via APIs and databases
• Build and maintain dashboards to monitor automation performance and KPIs
• Collaborate with business, IT, and operations teams to prioritize automation opportunities
• Document automations following best practices; provide ongoing monitoring, troubleshooting, and optimization
• Drive adoption of AI and automation tools across departments

Digital Transformation – Automation Specialist

General Counsel

• Act as a resource on regulatory matters regarding product and policy changes
• Support preparation of policy briefs, reports, and presentations
• Collaborate to prepare and organize forums and gatherings with stakeholders
• Help ensure the organization's interests are represented and protected in legislative and regulatory proceedings and market rules and procedures
• Maintain databases and track regulatory changes
• Represent the organization in assigned external business meetings
• Develop and maintain policies and programs regarding government legislation and regulatory issues
• Independently solve moderately complex issues with minimal supervision and escalate more complex issues
• Guide management on regulatory and compliance issues to ensure legal compliance

Abogado Fiscal

Claims Specialist

• Evaluate and adjudicate complex claims, including those in litigation, ensuring compliance with all legal and regulatory requirements.
• Oversee the investigation, evaluation, and resolution of bodily injury claims involving company vehicles or drivers.
• Prepare detailed file summaries for internal reporting, large loss assessments, and reinsurance purposes, ensuring all pertinent information is accurately documented.
• Ensure all bodily injury claims are handled in accordance with industry best practices and company policies.
• Adjust physical damage claims including unreported damage claims.
• Negotiate directly with insurance company adjusters, claimants, and third-party claimant representatives upon receipt of critical information.
• Discuss accidents, damage, preventability and processes with commercial vehicle operators.
• Maintain files for litigation, subrogation, physical damage, liability and workers compensation claims.
• Report claims and accidents as necessary.
• Be available on-call for nights and weekends for serious accidents and other duties as necessary.
• Select, direct and manage vendor relationships including towing companies, body shops, garage and parking/storage yards to get accurate costs as needed in settlement of claims.
• Update and post payments for repairs.
• Order police reports, set up new claim files, and confirm loss to insurer and broker.
• Communicate with the Claims team as well as the Safety/Compliance team and others as necessary on relevant items.

Transportation Claims Adjuster

Inside Sales

• Handle incoming calls and emails with inquiries from customers with confidence and accuracy.
• Complete and submit all pertinent and necessary paperwork required to finalize a vehicle sale or lease, including the financing.
• Maintain records of each sale, including call/contact reports, quotes, specifications, sales orders, expense reports and other required documentation.
• Develop and maintain competent industry and product knowledge related to the trucking industry, such as used equipment, features, accessories, and benefits to customers; demonstrate equipment features and performance.
• Ensure all required paperwork is submitted for efficient processing of financing and credit approval applications.
• Maintain an up-to-date inventory and ownership documents of used trucks.
• Collaborate with the Department of Transportation to ensure the smooth transfer of sales and manage all required documentation.

Inside Sales Representative

Account Manager

• Coordinate the flow of inbound and outbound freight while staying abreast of daily priorities and weekly transportation targets.
• Ensure carrier compliance with company policies and procedures.
• Analyze lane data, on-time performance and costs to effectively negotiate rates with customers and third-party carriers to ensure profitability and customer satisfaction.
• Communicate with brokers, carriers and the customers to resolve any discrepancies.
• Direct and organize logistics activities such as obtaining shipment rates, negotiating with logistics service providers, selecting 3PL partners, tracking and expediting shipments.
• Verify and troubleshoot issues in shipping or customs documentation, including PODs, BOL and carrier confirmation.

Logistics Account Coordinator

• Act as a resource on regulatory matters regarding product and policy changes
• Support preparation of policy briefs, reports, and presentations
• Collaborate to prepare and organize forums and gatherings with stakeholders
• Help ensure the organization’s interests are represented and protected in legislative and regulatory proceedings and market rules and procedures
• Maintain databases and track regulatory changes
• Represent the organization in assigned external business meetings
• Develop and maintain policies and programs concerning government legislation and regulatory issues
• Independently solve moderately complex issues with minimal supervision and escalate more complex issues appropriately
• Guide management on regulatory and compliance issues to ensure legal compliance

• Build and maintain strong, long-term relationships with customers through proactive, consistent communication to ensure both day-to-day and strategic needs are met.
• Serve as the primary point of contact for assigned business units and trade lanes, delivering exceptional customer service and account management.
• Plan, manage, and coordinate logistics operations for existing customers, ensuring on-time and cost-effective delivery of goods.
• Schedule and confirm appointments with vendors and suppliers, maintaining seamless coordination across the supply chain.
• Accurately maintain and update customer and operational data within company systems to ensure reliability and transparency.
• Drive customer retention and engagement within assigned accounts by anticipating needs, resolving issues, and identifying growth opportunities.
• Identify, develop, and manage new business relationships in target markets to expand the company’s customer base.
• Collaborate with internal teams to negotiate rates, identify carriers, and procure specialized equipment that meet customer requirements.
• Coordinate and support prospect, sales, and customer meetings in partnership with the VP of Sales/Client Relations.
• Participate in rate matrix reviews to maintain profitability, competitiveness, and compliance with market trends.

Logistics Account Manager

Transportation Claims – Subrogation Specialist

Recruitment

• Conduct recruitment, selection, and retention activities
• Coordinate recruitment and selection processes, including identifying selection criteria, developing questions and tests, screening applications, interviewing candidates with hiring managers, and verifying references
• Make job offers and prepare and send offer packages
• Develop, recommend, and implement human resources programs and services for recruitment and retention
• Provide communication and training to management and staff on recruitment, selection, and retention programs
• Advise management and staff on recruitment and selection issues
• Support management in planning staffing levels and requirements
• Develop and maintain recruitment and selection policies and procedures compliant with employment legislation
• Participate in and support Human Resources projects
• Advise managers on recruitment and selection best practices, human rights legislation, and related legislation
• Participate in career and job fairs and collaborate on recruitment initiatives
• Develop, maintain, and periodically update job descriptions
• Conduct exit interviews and report trends to management
• Adhere to Charger Logistics' health and safety policies and practices

Recruiter

• Build and maintain chatbots/conversational assistants for internal and customer-facing digital assistance
• Leverage Claude (Anthropic) and other AI tools to build intelligent workflows, automate document processing, and enhance bot capabilities
• Configure, integrate, and support automations within Workday
• Integrate automations with enterprise systems such as ERP, CRM, TMS, SAP, and HubSpot via APIs and databases
• Build and maintain dashboards to monitor automation performance and KPIs
• Collaborate with business, IT, and operations teams to prioritize automation opportunities
• Document automations following best practices
• Provide ongoing monitoring, troubleshooting, and optimization
• Drive adoption of AI and automation tools across departments

• Source, onboard, and manage a network of carriers to support freight demand
• Utilize load boards (DAT, Truckstop, etc.) to match freight with available capacity
• Negotiate competitive rates with carriers to maximize margins
• Build and maintain long-term relationships with carrier partners
• Coordinate shipment execution and ensure on-time delivery
• Communicate with carriers via phone, email, and system platforms (EDI/TMS)
• Identify opportunities to expand the carrier network and improve efficiency
• Price spot and project freight in real time, balancing win probability against target margin
• Benchmark lane rates using DAT RateView, Greenscreens, market indices, and internal historical data
• Build and maintain lane-level pricing models, cost floors, and margin targets by region, mode, and equipment type
• Turn around high-volume spot quotes on tight SLAs without sacrificing accuracy
• Track quote-to-book conversion, win/loss by customer and lane, and recommend pricing adjustments
• Monitor capacity cycles, fuel, seasonality, and lane imbalance, and flag market shifts before they hit margin
• Partner with carrier sales, operations, and account management so pricing reflects real cost, not theory
• Build reporting in Excel and BI tools that leadership uses to make capacity and commitment decisions

• Manage and support commercial-auto bodily injury, catastrophic-loss, property-damage and transportation litigation/claims
• Coordinate immediate evidence preservation following significant accidents, including driver qualification/personnel records, ELD/HOS, telematics/GPS, ECM data, dashcam/video, maintenance/inspection records, dispatch communications, bills of lading, photographs, police reports and witness information
• Review accident reports, demand packages, medical records and claim documentation and prepare litigation chronologies
• Under attorney supervision, prepare first drafts of answers, responses, affidavits/declarations, notices, motions and other litigation documents
• Assist with interrogatories, requests for production/admission, subpoenas, discovery, document collection and legal holds
• Prepare exhibits, document and medical summaries, deposition/mediation materials and trial binders
• Maintain complete litigation files and calendars and track pleading, discovery, deposition, mediation, motion and trial deadlines
• Maintain concise case summaries identifying allegations, damages, exposure, defence strategy, deadlines and next steps
• Coordinate with outside counsel, monitor case strategy/budgets/deadlines and assist with review of outside counsel invoices and litigation expenses
• Coordinate with Claims, Safety, Operations, Maintenance, Insurance/Risk Management and other departments