Client Services Assistant

Charity Link

. Provide a supporting role in managing campaign administration tasks and client reporting .

Posted 10/9/2026full-timeRuscombe • United KingdomMid-LevelSenior💰 £26,000 - £27,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organisational and administrative skills, with a focus on client reporting, campaign administration, and quality control. Proficient in managing multiple tasks while ensuring attention to detail and effective communication.

Highest-signal resume keywords

Campaign AdministrationClient ReportingQuality ControlMicrosoft Office ApplicationsProblem-Solving

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Campaign AdministrationClient ReportingQuality ControlData GatheringKPI Reporting

Soft Skills

Organisational SkillsAttention to DetailWritten CommunicationVerbal CommunicationProblem-Solving

Tools & Technologies

Microsoft Office

Industry Keywords

Charity ClientsFundraisingCompliance RisksField ManagersDonor Management

About the role

Key responsibilities & impact

Provide a supporting role in managing campaign administration tasks and client reporting
Ensure charity clients are aware of amendments in a timely and accurate manner
Prepare Area Movements for clients and the Chartered Institute of Fundraising
Conduct daily quality control calls to donors, focusing on compliance risks and appropriate sensitivity
Track quality control calls and flag conduct concerns
Plan, produce, and manage Doorsets for the home-to-home channel
Work with Field Managers and fundraisers to develop the channel and maximise growth and quality improvements
Log and report donor exceptions, cancellations, and amendments
Run portal reports as required
Assist with fundraiser mailings
Assist with developing and implementing tablet processes and procedures
Handle associated administration and fundraiser queries
Gather data and support monthly campaign KPI reports
Participate in regular internal and client team meetings
Support ongoing ad hoc projects and initiatives

Requirements

What you’ll need

Excellent organisational and administrative skills
Strong attention to detail and accuracy
Outstanding written and verbal communication skills
Good IT skills, including Microsoft Office applications
The ability to manage multiple tasks and prioritise effectively
A proactive, positive, and flexible approach
Strong problem-solving abilities
Previous experience in administration, customer service, client services, or a similar role (preferred but not essential)

Benefits

Comp & perks

Healthcare plan, £900 worth of claimable treatments per year including dental, optical, wellbeing therapies, counselling, gym discounts and prescriptions.
Shopping discounts at over 30,000 retailers
Discretionary bonus & Incentives
Career development opportunities
28 days holiday ( including bank holidays), with a scheme to sell and carry over up to a maximum of 3 days
Referral scheme worth £1,000
Long service awards, include additional holiday, higher level healthcare and gift vouchers
Death in service, 2 times base salary