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Client Services Representative

• Support the Client Services Account Manager in providing excellent customer service to clients and field teams
• Support day-to-day client relationships, including progress reports, requirements, meeting notes, and campaign developments
• Handle complaints and queries from receipt through resolution
• Work with internal teams and clients on investigations and data gathering
• Support Account Managers with administrative tasks, reporting, and campaign updates
• Support compliance tasks and initiatives, including monitoring, reporting, and analysis of Mystery Shop programs
• Prepare data analysis and commentary for client-specific reports
• Develop and update client campaign content and materials and distribute them to Fundraisers and internal teams
• Manage internal documentation, how-to guides, and campaign reviews
• Work with field teams to resolve ad hoc queries
• Monitor and manage department phone lines and email inboxes
• Manage operational queries and approvals for private sites and door-to-door channels with internal departments and clients

Client Services Executive