Client Services Executive

Charity Link

. Support the Client Services Account Manager in providing excellent customer service to clients and field teams .

Posted 10/3/2026full-timeRuscombe • United KingdomMid-LevelSenior💰 £27,000 - £29,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client relationship management and administrative skills, with a focus on data analysis, reporting, and compliance monitoring. Capable of effectively handling customer queries and supporting campaign development and execution.

Highest-signal resume keywords

Client Relationship ManagementData AnalysisReportingAdministrative SupportCompliance Monitoring

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisReport PreparationCampaign DevelopmentDocumentation ManagementComplaint Resolution

Soft Skills

Attention To DetailStrong Telephone MannerCustomer Service

Industry Keywords

Client ServicesCampaign ManagementMystery Shop ProgramsOperational QueriesField Teams

About the role

Key responsibilities & impact

Support the Client Services Account Manager in providing excellent customer service to clients and field teams
Support day-to-day client relationships, including progress reports, requirements, meeting notes, and campaign developments
Handle complaints and queries from receipt through resolution
Work with internal teams and clients on investigations and data gathering
Support Account Managers with administrative tasks, reporting, and campaign updates
Support compliance tasks and initiatives, including monitoring, reporting, and analysis of Mystery Shop programs
Prepare data analysis and commentary for client-specific reports
Develop and update client campaign content and materials and distribute them to Fundraisers and internal teams
Manage internal documentation, how-to guides, and campaign reviews
Work with field teams to resolve ad hoc queries
Monitor and manage department phone lines and email inboxes
Manage operational queries and approvals for private sites and door-to-door channels with internal departments and clients

Requirements

What you’ll need

Experience liaising with customers/clients, internal and external
Familiarity with handling data and preparing reports
Strong telephone manner
Attention to detail
Strong administration skills
Willingness to undertake alternative duties when requested, as a condition of employment

Benefits

Comp & perks

Remote work with one day in the office