Senior Account Manager

Charity Link

. Act as the senior point of contact for key clients .

Posted 10/15/2026full-timeRuscombe • United KingdomSenior💰 £38,000 - £45,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing high-value client accounts, developing strategic account plans, and analyzing campaign performance data to drive insights and improve outcomes. Strong communication and project management skills are essential for successful collaboration and delivery.

Highest-signal resume keywords

Account ManagementStrategic Account PlanningData AnalysisProject ManagementClient Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Campaign Performance AnalysisKPI MonitoringPerformance ReportingForecastingOperational Delivery

Soft Skills

Communication SkillsPresentation SkillsNegotiation SkillsInfluencing Skills

Tools & Technologies

Sign-Up SystemsTechnical Solutions

Industry Keywords

FundraisingField SalesTarget-Driven Environment

About the role

Key responsibilities & impact

Act as the senior point of contact for key clients
Manage day-to-day client queries and resolve issues
Identify opportunities to strengthen partnerships and develop accounts
Monitor campaign performance against KPIs, targets and commercial objectives
Create and maintain strategic account plans
Plan and lead status meetings, quarterly business reviews and ad hoc discussions
Analyse campaign data and prepare accurate performance reports
Present performance insights, successes, challenges and emerging trends
Develop and oversee project plans and timelines for campaign launches and internal initiatives
Oversee client literature, imagery and other campaign materials
Understand sign-up systems, technical solutions and business rules
Escalate campaign-related issues and balance client needs with operational requirements
Provide forecasts and anticipate challenges affecting campaign delivery
Collaborate with Head Office departments, national field sales teams and managers

Requirements

What you’ll need

Proven experience managing high-value accounts and demanding client relationships
Experience developing and implementing strategic account plans
Strong commercial acumen
Ability to analyse data, interpret performance trends and produce clear, insightful reports
Excellent communication, presentation, influencing and negotiation skills
Strong project management skills, taking projects from initial planning through successful delivery
Experience within fundraising, field sales or a similarly target-driven environment is advantageous
Understanding of operational delivery and balancing client expectations with delivery on the ground is advantageous

Benefits

Comp & perks

Opportunity to influence campaign delivery and improve campaign performance
Genuine ownership of work
Inclusive workplace committed to diversity, equity and fairness
Equal opportunities for all candidates
Supportive, respectful and empowering work environment