Validation Services Manager

Charles Lea Center

. Lead, oversee, and continuously improve the statewide validation process for Innovation Coordination Services (ICS) .

Posted 11/4/2026full-timeRemote • Tennessee • United StatesJuniorMid-Level💰 $65,000 - $68,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in validation processes, compliance with DDA and MAPs policies, and effective leadership in managing Validation Specialists. Proven ability to improve operational efficiency and deliver quality assurance in milestone validation and value-based payment authorizations.

Highest-signal resume keywords

Validation Process ManagementCompliance With DDA And MAPsLeadership And SupervisionQuality Assurance MonitoringValue-Based Payment Models

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Validation ProcessMilestone Validation ReviewsPerformance ReportingOperational Efficiency StrategiesDocumentation Error ResolutionValue-Based Payment AuthorizationQuality Assurance StandardsTraining DevelopmentPerformance EvaluationBookkeeping

Soft Skills

CoachingMentoringCommunicationCollaborationProblem-Solving

Tools & Technologies

Current Industry TechnologiesPerformance Measurement ToolsDocumentation SystemsValidation Software

Industry Keywords

Department Of Disability And AgingHealthcare AdministrationHuman ServicesOrganizational LeadershipEthical Billing Practices

About the role

Key responsibilities & impact

Lead, oversee, and continuously improve the statewide validation process for Innovation Coordination Services (ICS)
Directly supervise and support Validation Specialists
Ensure accuracy, timeliness, consistency, and compliance of milestone validation reviews and value-based payment authorizations
Serve as subject matter expert on validation processes, DDA validation requirements, and MAPs service definitions and program expectations
Lead statewide validation training
Oversee secondary reviews and provide final approval of milestone validation determinations
Monitor quality assurance standards and implement strategies to improve operational efficiency and validation outcomes
Coach, mentor, evaluate, and manage Validation Specialist development and performance
Approve time and prepare monthly, quarterly, and annual performance reports for leadership
Monitor staff productivity, performance, quality assurance, compliance, validation trends, approval rates, and performance measures
Provide technical assistance and resolve escalated validation concerns, documentation errors, and authorization issues
Ensure compliance with DDA, MAPs, and CLC policies, procedures, and ethical billing practices
Collaborate with provider agencies, internal leadership, and stakeholders to improve validation processes and service delivery
Participate in statewide meetings and strategic planning initiatives related to validation services
Perform other duties as assigned

Requirements

What you’ll need

At least 18 years of age
Must be able to effectively read, write, and communicate verbally in English
Ability to pass a background check upon hire
Valid TN driver's license
Vehicle insurance
Bachelor’s degree from an accredited college or university in Business Administration, Accounting, Healthcare Administration, Human Services, Organizational Leadership, or a related field
OR Bachelor’s degree from an accredited college or university in a non-related field, plus two years of experience in bookkeeping, accounting, business administration, or relevant field
OR Associate’s degree combined with two years of university experience in bookkeeping, accounting, business administration, or relevant field
Some knowledge of current technologies and products used in the industry is highly preferred
Some knowledge of current technologies and products used in the industry is preferred
Experience with value-based payment models is a plus
Experience working with the Department of Disability and Aging is a plus
Physical ability for regular standing, walking, lifting up to 25 lbs, and hands-on support

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
401(k)
Paid time off (PTO)
Tuition reimbursement
Access to online wellness clinic
Reasonable accommodations are available