Charles Lea Center

Program Manager

• Implement, manage, monitor, and evaluate assigned programs according to established standards
• Oversee daily operations and ensure facilities are safe, functional, and well maintained
• Ensure the wants, needs, preferences, and goals of supported persons are honored
• Provide intervention and leadership during emergencies and hospitalizations
• Support admissions, discharges, and transfers
• Supervise and lead Lead DSPs and DSPs
• Collaborate on recruiting, hiring, training, coaching, mentoring, and evaluating staff
• Facilitate training and maintain required staff certifications
• Coordinate staffing schedules and coverage
• Provide guidance for person-centered services and individualized supports
• Support employment, life goals, community involvement, relationships, and independence
• Participate in CSP and interdisciplinary team meetings
• Monitor DSP documentation and electronic health record use
• Compile and submit program reports and statistics
• Assist with critical incident reports and ANE investigations
• Participate in corrective action planning, audits, and licensing/compliance reviews
• Assist with organizational policies and procedures
• Maintain program and home budgets
• Coordinate technology, therapeutic, and clinical recommendations
• Ensure safety, licensing, and regulatory requirements are maintained

Supportive Housing Program Manager

• Implement, manage, monitor, and evaluate assigned programs according to established standards
• Oversee daily program operations and ensure facilities are safe, functional, and in optimal condition
• Ensure the wants, needs, preferences, and personal goals of supported individuals are honored and actively supported
• Provide intervention and leadership during emergencies and hospitalizations
• Support admissions, discharges, and transfers
• Supervise and lead Lead DSPs and DSPs
• Collaborate with the Assistant Director and Human Resources on recruiting, hiring, training, coaching, mentoring, and evaluating staff
• Facilitate training opportunities and maintain required staff certifications
• Coordinate staffing schedules and ensure appropriate coverage
• Provide coverage and support to other Program Managers as needed
• Manage conflict using person-centered coaching and professional problem-solving strategies
• Foster leadership development
• Provide guidance for person-centered services and individualized supports
• Support employment, life goals, independence, community involvement, and meaningful relationships
• Collaborate with Community Supports Leadership to develop and expand diversified services
• Participate in Collaborative Support Plan and interdisciplinary team meetings
• Monitor DSP documentation weekly for accuracy, completeness, and compliance
• Use electronic health record systems for daily documentation and communication
• Compile and submit monthly, quarterly, and annual program reports and statistics
• Assist with critical incident reports and Abuse, Neglect, and Exploitation investigations
• Participate in corrective action planning, audits, and licensing/compliance reviews
• Assist with organizational policies and procedures
• Maintain program and/or home budgets
• Collaborate on technology use for skill development and independence
• Coordinate and implement recommendations from therapeutic and clinical meetings
• Ensure safety, licensing, and regulatory requirements are maintained
• Initiate additional training opportunities through contracted or community supports