Inside Sales Manager

Charlie Health

. Lead a team of 10+ Admissions Coordinators handling high-volume inbound and outbound calls from prospective clients, families, and referral sources .

Posted 9/29/2026full-timeRemote • United StatesMid-LevelSenior💰 $80,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing a team of Admissions Coordinators, ensuring high service levels and adherence to KPIs while implementing best practices in the admissions process. Proficient in Salesforce, Microsoft Office, and Google Suite, with a focus on client satisfaction and compliance with HIPAA policies.

Highest-signal resume keywords

Team LeadershipSalesforce ExperienceHigh-Volume Call ManagementBehavioral Health KnowledgeHIPAA Compliance Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Team ManagementPerformance ReviewsMultitaskingDocumentation StandardsClient Satisfaction KPIs

Soft Skills

CommunicationProblem-SolvingTraining and Mentoring

Tools & Technologies

SalesforceMicrosoft OfficeGoogle Suite

Certifications & Qualifications

Florida Fingerprint-Based Background Check

Industry Keywords

Admissions ProcessBehavioral HealthHIPAA PoliciesCall Center Service Levels

About the role

Key responsibilities & impact

Lead a team of 10+ Admissions Coordinators handling high-volume inbound and outbound calls from prospective clients, families, and referral sources
Lead hiring, training, and performance reviews for Admissions Coordinators
Coordinate team schedules and workload distribution
Deliver high contact center service levels and call quality
Ensure timely coordination and communication with prospective clients, families, and referral sources to advance clients into Charlie Health’s program
Champion each client’s admissions process and resolve concerns about Charlie Health’s program
Coordinate with internal teams to meet time-to-admission and client satisfaction KPIs
Develop and implement best practices across the Admissions and Discharge process
Partner with Executive Leadership to report Admissions team performance
Adhere to strict timelines and documentation standards while meeting admission quotas and KPIs

Requirements

What you’ll need

3-6+ years of experience leading or mentoring a team of Admissions and/or Sales Representatives
Experience with Salesforce
Strong proficiency in multitasking and operating in a high-paced environment
Experience in behavioral health is a plus
Familiarity with HIPAA policies is a plus
Proficiency in Microsoft Office and Google Suite
Ability to complete several state background checks for clearance to see clients
Florida fingerprint-based background check required where applicable

Benefits

Comp & perks

Comprehensive benefits for all full-time employees
Target performance-based bonus
Charlie Health pays the Florida fingerprint-based background check cost in full