Charlie Health

Facilitator

• Complete all onboarding requirements within two weeks of starting
• Meet monthly with the assigned Group Quality Supervisor or Group Quality Director
• Respond promptly to email and Slack communications within 48 hours
• Review assigned curriculum before group sessions
• Arrive approximately 10 minutes early and facilitate each scheduled group for the full hour
• Facilitate groups using Charlie Health best practices and current assigned curriculum
• Facilitate groups across age groups and cohorts, including Integrative curriculum, Support Staffing, and Wellness Hour as needed
• Foster client engagement, group cohesion, participation, and a camera-on culture
• Follow operational policies and procedures
• Participate in weekly collaborative Treatment Team meetings and biweekly Group Supervision
• Collaborate with Primary Therapists, Care Experience Specialists, Care Coaches, peers, and clinical leadership
• Communicate professionally with clients, staff, families, agencies, and referents
• Complete treatment documentation within 24 hours and meet DHCS and The Joint Commission standards
• Maintain professional ethics, boundaries, and confidentiality
• Perform other duties as assigned

Mental Health Group Facilitator, MD

Therapist

• Meet with clients upon admission and build rapport
• Complete virtual biopsychosocial assessments across children, teens, young adults, and adults
• Establish treatment needs and determine appropriateness for virtual intensive outpatient program level of care
• Present programming information to help clients access care
• Construct provisional mental health diagnoses using DSM-V criteria
• Document client information in the electronic medical record according to regulatory standards
• Assign treatment team members and group schedules and inform staff of new admissions
• Coordinate intake with Admissions, Verification of Benefits, Utilization Review, and Clinical teams
• Collaborate with referral sources including hospitals, treatment centers, psychiatrists, therapists, and other behavioral health providers
• Cover morning, afternoon, evening, and potentially weekend shifts based on client needs

Clinical Admissions Therapist

Inside Sales

• Lead a team of 10+ Admissions Coordinators handling high-volume inbound and outbound calls from prospective clients, families, and referral sources
• Lead hiring, training, and performance reviews for Admissions Coordinators
• Coordinate team schedules and workload distribution
• Deliver high contact-center service levels and call quality
• Ensure timely coordination and communication with prospective clients, families, and referral sources to advance clients into Charlie Health’s program
• Champion each client’s admissions process and resolve concerns about Charlie Health’s program
• Coordinate with internal teams to meet time-to-admission and client-satisfaction KPIs
• Develop and implement best practices across the Admissions and Discharge process
• Partner with Executive Leadership to report on Admissions team performance
• Adhere to strict timelines and documentation standards while meeting admission quotas

Inside Sales Manager

• Lead a team of 10+ Admissions Coordinators handling high-volume inbound and outbound calls from prospective clients, families, and referral sources
• Lead hiring, training, and performance reviews for Admissions Coordinators
• Coordinate team schedules and workload distribution
• Deliver high contact center service levels and call quality
• Ensure timely coordination and communication with prospective clients, families, and referral sources to advance clients into Charlie Health’s program
• Champion each client’s admissions process and resolve concerns about Charlie Health’s program
• Coordinate with internal teams to meet time-to-admission and client satisfaction KPIs
• Develop and implement best practices across the Admissions and Discharge process
• Partner with Executive Leadership to report Admissions team performance
• Adhere to strict timelines and documentation standards while meeting admission quotas and KPIs

• Provide remote telehealth services to adolescent and young adult clients
• Enhance Charlie Health’s behavioral health programming
• Provide high-quality mental health care in a virtual setting
• Participate in case discussions and collaborate with other clinicians
• Conduct in-depth group work with a maximum of 8 clients per group
• Work part-time or full-time as a W-2 employee
• Maintain a minimum of 12 hours/week for part-time roles or 40 hours/week for full-time roles

Licensed Mental Health Therapist

• Provide remote telehealth services to adolescent and young adult clients
• Enhance behavioral health programming and provide high-quality mental health and substance use care
• Conduct services in a virtual setting
• Participate in case discussions and collaborate with clinicians
• Build strong client relationships and provide in-depth group work
• Maintain predictable schedules and steady caseloads
• Work with the Admissions & Assessment team and operational, HR, and IT support

Architect

• Translate High-Level Designs and clinical source material into learning modules, slide decks, workbooks, talk tracks, and training packages
• Build reusable, skill-aligned modules rather than standalone weekly decks
• Create visually clear content presenting complex clinical concepts in digestible formats
• Write facilitator guides with talk tracks, timing cues, transition notes, and group-dynamics instructions
• Structure content to maximize participation, interactive discussion, and peer-to-peer learning
• Design polls, breakout scenarios, and reflection prompts for virtual group therapy
• Develop workbooks, extension activities, and supplemental between-session materials
• Contribute to modularization initiatives such as Skills Cards and in-platform workbooks
• Maintain and iteratively improve assigned curricula within a library of 50 programs
• Use client feedback, facilitator input, and engagement or satisfaction data to prioritize redesign work
• Use AI for content drafting, quality checks, documentation, and exploring product-level curriculum delivery improvements

Senior Learning Architect

Analyst

• Audit assigned medical and clinical records daily and meet established productivity expectations
• Apply audit criteria consistently and accurately
• Complete monitoring reports summarizing audit results, findings, and trends
• Provide education and feedback based on audit findings and improvement opportunities
• Lead or participate in quality improvement processes
• Support clinical teams implementing quality improvement initiatives
• Assist in developing cross-company documentation procedures supporting clinical compliance
• Collaborate with administration and other departments to develop interdepartmental procedures
• Notify the Quality and Safety Manager about medical-record integrity matters
• Maintain confidentiality regarding audit reviews and findings
• Submit medical records within required timeframes
• Report on compliance and quality initiatives
• Provide reports to the Director of Quality, Safety, and Compliance Operations
• Participate in state, Medicaid, payer, and accreditation survey-preparedness initiatives
• Assist with incident reporting, review, tracking, and investigations, including serious incident analysis
• Support corrective action plans and required follow-up
• Support Quality and Safety readiness for new state or program launches
• Participate in special projects and perform other assigned duties

Mental Health Group Facilitator, MD

Clinical Admissions Therapist

Inside Sales Manager

Inside Sales Manager

Licensed Mental Health Therapist

Licensed Mental Health Therapist

Senior Learning Architect

Clinical Quality Analyst