Partnerships Account Manager

. Support the Partnerships team and ensure top-notch patient and referral-source experiences .

Posted 10/15/2026full-timeRemote • United StatesJunior💰 $60,000 - $80,000 per yearWebsite

Key responsibilities & impact

Support the Partnerships team and ensure top-notch patient and referral-source experiences
Educate key stakeholders about Charlie Health’s offerings
Address access barriers and design programs tailored to employee populations’ mental health needs
Support complex admissions and discharge workflows
Maintain data quality and provide patient and referral-source customer service
Design, operationalize, and execute cross-functional referral workflows
Develop SLAs and KPIs with cross-functional teams
Manage performance and quality standards
Evaluate and optimize pre-admission, in-care, and post-care processes
Identify automation opportunities and streamline workflows
Perform accurate manual data entry and establish quality controls
Review referral information daily
Maintain referral, provider, account, and contact data
Support quality assurance measures and perform regular data audits
Document data processes, standards, and best practices
Collaborate with admissions, clinical, growth strategy, partnerships, care experience, and compliance teams
Resolve data-related issues and support business objectives

What you’ll need

Bachelor's degree in Business, Operations, or Healthcare
1–2 years of experience in an operations, administrative, or data-entry-focused role
Healthcare experience is a plus
Exceptional attention to detail and data accuracy
Excellent organizational and time-management skills
Ability to manage high-volume workflows
Proficiency with CRM platforms; Salesforce experience preferred
Comfort working with digital tools and databases
Strong written and verbal communication skills
Collaborative working style
Ability to work independently, prioritize multiple tasks, and meet deadlines
Passion for Charlie Health’s mission
Exceptional communication and deescalation skills
Exceptional interpersonal, listening, and relationship-building skills
Resourcefulness and ability to solve ambiguous business problems
Proactive self-starter and multitasker
Willingness to drive continuous improvement
Ability to work flexible hours
Work authorized in the United States
Native or bilingual English proficiency

Comp & perks