Referral Relations Specialist, SUD

Charlie Health

. Own the client journey from first contact through the start of care .

Posted 10/8/2026full-timeRemote • United StatesMid-LevelSenior💰 $55,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client journey management and pipeline strategy within the mental health field, ensuring effective communication and collaboration with referral partners and internal teams. Proficient in utilizing cloud-based communication tools and EMR systems to enhance client care and operational efficiency.

Highest-signal resume keywords

Client Journey ManagementPipeline ManagementMental Health ExperienceBilingual English ProficiencyCloud-Based Communication Software

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client ReschedulingCare CoordinationBarrier IdentificationEMR SoftwareSurvey Software

Soft Skills

CoachingCollaborationCommunication

Tools & Technologies

Google SuiteSlackZoomDropboxSalesforce

Industry Keywords

SUDOutreachAdmissionsReferral PartnersDirect Client-Facing Role

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Own the client journey from first contact through the start of care
Serve as the connection between referral partners, clients, and the Admissions team
Keep referral partners informed about referred clients
Partner with the Outreach team to move clients toward treatment
Coach on pipeline strategy to keep Outreach focused in the field
Identify barriers to care and escalate recurring patterns
Coordinate client rescheduling and stalled-care follow-up
Collaborate with the SUD-focused Outreach and Admissions teams

Requirements

What you’ll need

Experience in a direct client-facing role, particularly in the mental health field, preferred
Ability to support pipeline management during key Central Time and West Coast hours (11am to 7pm ET)
Work authorization in the United States
Native or bilingual English proficiency
Familiarity with and willingness to use cloud-based communication software, including Google Suite, Slack, Zoom, Dropbox, and Salesforce
Daily use of EMR and survey software

Benefits

Comp & perks

Comprehensive benefits for all full-time, exempt employees
Performance bonus
Potential stock options
Charlie Health-sponsored benefits
Personalized virtual care mission and collaborative work environment