Referral Relations Specialist – SUD

Charlie Health

. Own the client journey from first contact through the start of care .

Posted 10/8/2026full-timeRemote • United StatesMid-LevelSenior💰 $55,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client journey management and pipeline strategy within the mental health field, ensuring effective communication between clients, referral partners, and the Admissions team. Proficient in utilizing various tools and technologies to enhance client outreach and support.

Highest-signal resume keywords

Client Journey ManagementPipeline ManagementMental Health ExperienceBilingual English ProficiencyFamiliarity with EMR Software

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client-Facing ExperiencePipeline Strategy CoachingBarriers to Care IdentificationReferral Partner Communication

Tools & Technologies

Google SuiteSlackZoomDropboxSalesforceEMR SoftwareSurvey Software

Industry Keywords

Mental HealthOutreach Team CollaborationDirect Client InteractionCare Management

About the role

Key responsibilities & impact

Own the client journey from first contact through the start of care
Serve as the connection between referral partners, clients, and the Admissions team
Keep referral partners informed about referred clients
Partner with the Outreach team to move clients toward treatment
Coach on pipeline strategy so the Outreach team's time remains focused in the field
Identify barriers to care and escalate recurring patterns

Requirements

What you’ll need

Experience in a direct client-facing role, particularly in the mental health field, preferred
Ability to support pipeline management during key Central Time and West Coast time hours (11am to 7pm ET)
Work authorization in the United States
Native or bilingual English proficiency
Familiarity with and willingness to use Google Suite, Slack, Zoom, Dropbox, Salesforce, EMR software, and survey software daily

Benefits

Comp & perks

Comprehensive benefits for all full-time, exempt employees
Performance bonus
Potential stock options
Charlie Health-sponsored benefits