Technology Support Specialist

Charlotte Pipe and Foundry Company

. Support associates in their use of computers, applications, and mobile technologies .

Posted 11/6/2026full-timeCharlotte • North Carolina • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in IT support, including troubleshooting, customer service, and systems management. Capable of managing hardware and software inventory while adhering to security specifications and best practices.

Highest-signal resume keywords

Customer Service ExcellenceMS Windows ProficiencyActive Directory ManagementComputer Hardware MaintenanceNetworking Knowledge (TCP/IP, DNS, DHCP)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingIncident ManagementWorkstation ConfigurationSoftware InstallationAccount ManagementTechnical DocumentationInventory ManagementDisaster Recovery SupportComputer NetworkingTechnical Training

Soft Skills

Effective CommunicationTeam CollaborationProblem SolvingCustomer FocusAdaptability

Tools & Technologies

IT Service Management ToolsTracking SystemsRemote Access SoftwarePrint DriversKnowledgebase Systems

Certifications & Qualifications

Microsoft CertificationA+ CertificationNetwork+ Certification

Industry Keywords

Information TechnologyIS Best PracticesTechnical SupportSystems SecurityBusiness Administration

Tech Stack

Tools & technologies

DNSITSMTCP/IP

About the role

Key responsibilities & impact

Support associates in their use of computers, applications, and mobile technologies
Provide courteous, timely, professional, and technically proficient customer service
Respond to incidents and problems following established IT Service Management processes and procedures
Resolve technical problems through detailed, methodical troubleshooting and analysis
Document troubleshooting steps and resolution details in incidents and problems for a common knowledgebase
Configure workstations with the standard company computer image
Install and configure print drivers and specialized workstation software
Perform account management and maintenance for applications and systems
Manage computer hardware and software inventory using tracking systems and tools
Track office moves to keep equipment locations accurate
Work with the information security team to follow systems security specifications
Stay current on technical and industry trends through continued technical training and briefings
Cover the Service Desk for incoming calls and emails as needed
Provide basic training on company applications and remote access software
Identify potential improvements in computer management and applications delivery
Support disaster recovery tests as required
Contribute to IT operations improvement efforts focused on systems availability and customer service
Travel to Monroe, Foundry, and satellite locations based on coverage or project needs

Requirements

What you’ll need

Education and experience equivalent to an Associate's degree from an accredited college or university in Computer Science, Information Technology, Mathematics, Engineering, Business Administration, or a job-related field of study
One (1) year of related work experience in Information Technology is preferred
Solid experience providing great customer service with a focus on business outcomes
Understanding of IS best practices and their impact on business value
Proficiency in MS Windows and Active Directory (Microsoft certification preferred)
Experience in computer hardware maintenance and repair (A+ certification preferred)
General understanding of computer networking components, including TCP/IP, IP routing, DMZ, DNS, and DHCP (Network+ certification preferred)
Ability to communicate effectively, both verbally and in writing, and to establish and maintain effective working relationships with co-workers
Availability outside regular business hours to perform changes and respond to emergency support calls, as needed