Charlotte Pipe and Foundry Company

Customer Support

• Support associates in their use of computers, applications, and mobile technologies
• Provide courteous, timely, professional, and technically proficient customer service
• Respond to incidents and problems following established IT Service Management processes and procedures
• Resolve technical problems through detailed, methodical troubleshooting and analysis
• Document troubleshooting steps and resolution details in incidents and problems for a common knowledgebase
• Configure workstations with the standard company computer image
• Install and configure print drivers and specialized workstation software
• Perform account management and maintenance for applications and systems
• Manage computer hardware and software inventory using tracking systems and tools
• Track office moves to keep equipment locations accurate
• Work with the information security team to follow systems security specifications
• Stay current on technical and industry trends through continued technical training and briefings
• Cover the Service Desk for incoming calls and emails as needed
• Provide basic training on company applications and remote access software
• Identify potential improvements in computer management and applications delivery
• Support disaster recovery tests as required
• Contribute to IT operations improvement efforts focused on systems availability and customer service
• Travel to Monroe, Foundry, and satellite locations based on coverage or project needs

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Technology Support Specialist