Global Head of Product

Charlotte Tilbury Beauty

. Own Charlotte Tilbury’s global Pro Programme strategy, annual business plan, budget, forecast and performance targets .

Posted 10/9/2026full-timeLondon • United KingdomLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and executing global Pro Programme strategies, managing customer engagement and loyalty initiatives, and leveraging data-driven insights to enhance member experiences and drive commercial growth.

Highest-signal resume keywords

Global Pro Programme StrategyCustomer EngagementMembership Programme ManagementCRM PlatformsB2B Customer Strategy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Loyalty Program DevelopmentCommercial Target ManagementData AnalysisPerformance ForecastingMember Lifecycle Management

Soft Skills

Relationship BuildingLeadershipCollaborationStrategic Thinking

Tools & Technologies

Marketing Automation ToolsCustomer Data PlatformsBusiness Intelligence Reporting Solutions

Industry Keywords

Beauty IndustryLuxury RetailConsumer EngagementECommerceProfessional Programmes

About the role

Key responsibilities & impact

Own Charlotte Tilbury’s global Pro Programme strategy, annual business plan, budget, forecast and performance targets
Define and strengthen the Pro proposition, including eligibility, commercial terms, member benefits, exclusive access, education, products, services and recognition
Build and deliver the global Pro recruitment strategy with regional teams, Education, PR, Events, academies and Pro Artist ambassadors
Own the end-to-end Pro member lifecycle, including onboarding, activation, replenishment, retention, reactivation and VIP development
Lead the Pro-specific commercial calendar across NPD, core franchises and professional moments
Define relevant assortment, bundles, offers, tools, accessories, merchandise, exclusives and bulk-purchase opportunities
Develop strategic relationships with beauty academies, professional bodies, industry events and approved B2B partners
Own the Pro member experience and programme governance, including application and approval standards, account access, service levels, programme terms, compliance and structural member issues
Lead and develop the Global Pro Programme Coordinator
Use performance data, member insight, AI and automation to identify priority professional cohorts, improve programme processes and convert opportunities into commercial action

Requirements

What you’ll need

Significant experience within loyalty, membership, CRM, customer engagement, professional programmes or B2B customer strategy roles
Experience operating within a global, multi-market retail, beauty, luxury, consumer or eCommerce environment
Proven success managing customer or membership programmes with clear ownership of commercial targets and growth objectives
Experience working with professional audiences, trade customers, industry partners or ambassador networks would be highly advantageous
Familiarity with customer data platforms, CRM platforms, marketing automation tools and business intelligence reporting solutions

Benefits

Comp & perks

Hybrid model with flexibility, allowing you to work how best suits you
25 days holiday plus bank holidays
Additional day to celebrate your birthday
Inclusive parental leave policy supporting all parents and carers
Pension and life assurance for all
Wellness and social benefits including Medicash
Employee Assist Programs
Regular social connects with colleagues
Allocated dog-friendly days and spaces
Generous product discount and gifting