Charlotte Tilbury Beauty

People Operations

• Provide administrative support for benefits processes, working in coordination with Reward and People Services
• Coordinate recognition programmes, including Tilbury Pots and Long Service Awards, ensuring timely and accurate delivery
• Manage employee lifecycle gifting processes, including onboarding and life events
• Support administration of airport passes for Travel Retail employees, including coordinating documentation, tracking requests and ensuring timely processing
• Support IR35 administration, including documentation collation and tracking
• Manage purchase orders and support spend tracking across People Services
• Maintain trackers and records for People Services activities
• Support preparation and updating of People Services materials, communications and documentation
• Assist with employee data collation and reporting for benefits renewals or audits
• Provide support for People Services activities, projects and cyclical processes
• Work collaboratively with the wider People team to ensure smooth coordination and a consistent employee experience

People Services Assistant

Analyst

• Support the North America forecasting process by coordinating forecast submissions, consolidating inputs, validating data, and ensuring accurate and timely submissions
• Manage weekly and monthly commercial reporting, including business recaps, retailer scorecards, and performance reporting
• Analyze performance versus Forecast, Budget, and Last Year to highlight key drivers, risks, and opportunities
• Maintain commercial planning databases, forecasting models, reporting tools, and master data
• Support inventory allocation planning by maintaining allocation files, monitoring inventory availability, and coordinating with Sales and Supply Chain
• Coordinate the commercial and financial management of sampling, including requests, spend, volumes, and allocations
• Support new product launch forecasting, promotional planning, and post-launch performance analysis
• Support improvements to reporting, forecasting, and planning processes, including streamlining and automating recurring activities
• Partner with cross-functional teams and provide the VP and AVP with analysis and information for commercial decision-making

Analyst, Commercial Planning

Account Manager

• Own and drive top-line revenue across SEA markets, with full accountability for achieving sales targets and sustainable growth.
• Serve as the primary point of contact for key retail partners, managing end-to-end business performance including sell-in, sell-out, and inventory optimization.
• Build, develop, and strengthen strategic partnerships with key retailers to drive long-term business growth, mutual profitability, and category leadership.
• Lead data-driven decision making by consolidating and analyzing sales performance from offline channels, delivering clear and actionable weekly insights to global stakeholders.
• Develop and manage the retail pipeline, including onboarding new partners and expanding product assortments within existing accounts.
• Own demand planning and forecast alignment with retail partners, ensuring optimal stock availability for new product launches and peak trading periods.
• Lead commercial negotiations with retail partners, including trading terms, product launches, in-store visibility, and strategic space/location allocation.
• Drive cross-functional collaboration by working closely with internal teams (Sales, Supply Chain, Marketing, Customer Service, Education, Merchandising, Legal) to execute best-in-class retail initiatives.
• Report into the Head of Commercial SEA.
• Work cross functionally with different teams.

Senior Key Account Manager, SEA

Manager

• Set, drive and deliver the creative experiential strategy in line with the broader EU strategy
• Independently manage the creative process, translating global designs for EU-specific projects
• Brief and manage artworkers and provide creative feedback
• Execute experiential projects from ideation and design through delivery in stores, pop-ups, promotional sites, brand launches and online
• Lead as the EU region brand expert and protect brand image across channels and projects
• Own CPA, provide in-depth project updates, manage expectations and flag issues
• Present designs and prototypes to management for approval and implement feedback
• Manage planograms and assortments across experiential projects with sales and marketing
• Collaborate with stakeholders to deliver best-in-class retail concepts
• Build relationships with EU teams, global partners, suppliers and retailers
• Engage suppliers and oversee production processes and materials
• Contribute to VM budgets through forecasting, spend tracking, purchase orders, reviews and forecasting rounds
• Oversee storage, movement and maintenance of experiential VM kits
• Champion sustainable choices in VM projects
• Report directly to the Head of VM, EU
• Work closely with EU Marketing, PR, Global, in-region agencies and the wider EU function

VM Manager – Fixed-Term Contract

Head of Department

• Develop and lead the UK & ANZ media and influence marketing strategy
• Set clear KPIs and deliver measurable business impact with media agencies, global teams, UK leadership and retail partners
• Own and manage UK & ANZ media and influencer investment, allocation and ROI
• Identify emerging trends, platforms and opportunities
• Oversee campaign briefs and influence activations
• Manage senior relationships with media platforms, agencies, data and insights partners, and global teams
• Lead full-funnel paid media strategy and investment across all paid channels
• Optimise media investment through data, testing frameworks, attribution models and measurable results
• Manage the external media agency and maximise media effectiveness and efficiency
• Develop platform-first content and campaigns with global marketing teams
• Align paid media with organic and influence content for amplification
• Define and lead creator and influence strategy across paid and organic channels
• Connect influence, content and media across awareness, consideration and conversion
• Build relationships with UK & ANZ influencers, creators and talent agencies
• Oversee casting, contract negotiation and execution
• Develop best-in-class content with global influence and media teams
• Define measurement strategy and KPIs across media and influencer activity
• Build measurement frameworks combining influence and media performance
• Lead data-driven optimisation and maximise ROI
• Monitor attribution, privacy and platform algorithm changes
• Translate performance into actionable insights and report to senior leadership
• Lead, mentor and develop a UK & ANZ media and influence team
• Act as a key member of the UK & ANZ leadership team
• Foster collaboration and innovation
• Set vision, priorities and best-in-class ways of working
• Manage agency partners and external vendors
• Report to the Marketing Director UK & ANZ
• Manage a team of 4 influence specialists and 1 media specialist

Head of Media and Influence

• Support development of Charlotte Tilbury’s global partnerships strategy aligned with brand, audience, marketing and commercial priorities
• Identify and assess high-potential partnership opportunities
• Build relationships with prospective and existing partners
• Develop partnership propositions with strategic, creative and commercial value
• Monitor cultural and competitor activity for trends and opportunities
• Support partnership proposals, commercial frameworks and negotiations
• Develop business cases and presentations for senior leadership
• Support partner contract and deliverable reviews
• Lead assigned partnerships from approval and contracting through creative development, launch and evaluation
• Brief creative agencies and internal teams
• Own and lead the CPA, deliverables and key milestones within budget
• Act as central contact between partners, agencies and Charlotte Tilbury teams
• Coordinate information and decisions across global, regional and cross-functional teams
• Anticipate and resolve challenges, escalating key risks and decisions to the Head of Partnerships
• Prepare updates and decision-making materials for senior leadership
• Evaluate performance and capture learnings for future partnerships

Senior Brand Partnerships Manager

Public Relations

• Support the PR Manager, Assistant PR Manager and PR agencies in securing regular, quality, on-brand press coverage across print, online, broadcast and social channels
• Research and develop influencer strategies and relationships
• Contribute to communication strategies and PR plans for product launches, new markets and campaigns
• Prepare reporting and wrap reports for launches and events, including PR and VIP/Red Carpet activity
• Maintain media and pitching lists, awards logs, PR calendars and other central tracker documents
• Analyse press and influencer KPIs and track results using Cision and Traackr
• Manage gifting, samples, influencer and VIP mailers, press seedings and product order processing
• Manage monthly PR agency gifting cupboard orders
• Manage proactive and reactive image requests from agencies and external partners
• Manage NPD sample distribution to agencies and press
• Circulate weekly North EU PR updates covering press, influencer and VIP/Red Carpet highlights
• Assist with planning and execution of PR and VIP events and activities
• Work with marketing and commercial teams to align PR with local retailer plans
• Collaborate with North EU and Global PR and North EU Marketing teams on launch activity
• Promote brand values and work with global PR, marketing, commercial, training, education and external partners
• Act as a reliable partner to in-market agencies
• Report to the North EU PR Manager and work closely with Global PR, North EU Marketing, Commercial, Education and Training teams

PR Executive

Education Coordinator

• Support the VP of Education, Pro & Global Specialty Retailers and Director of Education with day-to-day operations across North America
• Own ordering and shipping field supplies and arrange advance field travel payments for new hires
• Assist with Field-related Magic Office projects and maintain Education and Pro product closets
• Schedule leadership meetings, maintain recurring calendars, and manage invitations for training dates, activities, events, promotions, and due dates
• Record and circulate meeting notes and actionable next steps
• Support retailer virtual training, model booking, supply/gratis logistics, and LMS administration
• Provide weekly LMS completion recaps, push modules, and compile team feedback
• Book artist travel and source facilities for regional and national training tours
• Support post-training recap decks
• Own SharePoint organization and version management
• Format, proofread, and edit PowerPoint presentations and training materials
• Manage the regional education and pro strategy workbook and NA Training Tracker
• Own retailer gratis pitch, timelines, status communications, vendor setup, purchase order processing, and kit shipments
• Assist with quarterly budget forecasting and actualization of training travel and expense costs
• Maintain T&E, OPEX, freelance, and model budget trackers; report actuals versus plan
• Coordinate freelance artist and model payments, invoices, POs, contracts, and agency submissions
• Identify reclassifiable charges and ensure freelancers and models are paid promptly
• Report to the VP, Education, Pro, & Global Specialty

General Counsel

• Advise the international business on day-to-day legal matters, legal risks and regulatory compliance
• Support global direct and indirect procurement teams and commercial retail teams across EMEA, APAC and Travel Retail, excluding China
• Support new market expansion
• Draft, negotiate and review retail, franchise, distribution, store design, lease, supply chain, professional services, logistics, facilities, visual merchandise, IT, digital and other commercial contracts
• Develop and enhance legal working processes with business stakeholders
• Assist with legal procedures and policies supporting compliance with applicable laws
• Support legal proceedings and work with outside counsel when required
• Prepare and conduct legal training for staff
• Assist other business areas and the legal team on a broad range of legal matters
• Report directly to a Senior Legal Counsel

Legal Counsel

Accounts Receivable

• Oversee creation and distribution of invoices and customer statements
• Ensure timely payment collection and follow up on overdue accounts
• Accurately allocate customer payments to outstanding invoices
• Maintain positive customer relationships and resolve billing discrepancies and disputes
• Resolve customer statement issues with commercial teams, including billing, payments, accruals, returns, and deductions
• Address short shipments, goods return authorisations, and credit notes with the Supply Chain team
• Manage relationships with third-party insurance companies and brokers
• Ensure compliance with insurance provisions and accurate sales declarations
• Develop and maintain global standard processes for OTC, credit, and collections with global counterparts
• Provide input into the Puig Archer internal control monitoring system and submit control evidence
• Review Stripe, PayPal, Afterpay, and ClearPay transaction activities daily
• Provide receivables and collections reporting and analysis for Group cash flow reporting
• Review and approve weekly Collection, Insurance, and Credit Limit Risk reports
• Participate in weekly SISO meetings and provide feedback on ADR Reports
• Manage month-end close and AR sub-ledger to General Ledger reconciliation
• Lead and train the AR team through performance reviews and objective setting
• Ensure balanced workloads, prioritisation, and escalation of risks
• Ensure compliance with company policies and relevant regulations
• Support external and internal audits and ad hoc projects

Accounts Receivable Manager

Events

• Support the Director in planning and executing large-scale retailer events for Sephora and Ulta
• Build and maintain run-of-show documents and logistics timelines; track deliverables and deadlines
• Coordinate on-site logistics including shipping, freight, load-in/load-out, setup, staffing, credentials, and day-of troubleshooting
• Partner on merchandise and samples ordering for large-scale events
• Process and manage event purchase orders from submission through vendor payment
• Maintain event budget trackers, logging purchase orders, invoices, and actuals for Finance reconciliation
• Own new vendor setup and compliance documentation; track invoice status and vendor payments
• Source and vet vendors, gather quotes, compare options, and maintain RFP documentation
• Support internal events including the National Sales Conference and Summer Soiree
• Coordinate venue, hotel, vendor sourcing, contracting documentation, attendee registration, rooming lists, dietary/accessibility needs, transportation, and welcome materials
• Support on-site event setup, breakdown, run-of-show management, and real-time problem solving
• Support North America merchandise and in-store event kit programs from ideation through delivery
• Build event kit distribution lists and submit product orders; maintain Event Closet organization
• Support creative briefs and copy for Sephora and Ulta field assets through Asana
• Monitor industry trends and competitor activity to inform event kits, concepts, and creative direction
• Maintain asset libraries, OneDrive folders, naming conventions, and version control

Events Coordinator

Executive

• Create print-ready artwork in collaboration with the VM team across Northern and Southern Europe
• Support Self Select and Department Store teams through creation and adaptation of plate translations, lightbox artwork, POS materials and other retail collateral
• Understand brand identity and campaign assets
• Ensure brand and campaign guidelines are followed in artwork executions
• Maintain, organise and ensure accuracy of the master asset library
• Develop creative, on-brand visual solutions for commercial briefs
• Produce and adapt assigned 2D creative assets in line with briefs, templates and brand guidelines
• Design and set up print-ready plate artwork for stores and concessions across the regions
• Communicate artwork requirements and proposed solutions, with bespoke concepts reviewed by the Creative Artworker before Global submission
• Liaise with the Global VM team to support regional asset approvals
• Support production and delivery of assets across the EU VM team
• Build effective relationships with internal teams
• Check translated copy against approved translations and flag discrepancies
• Deliver design requests in a timely manner
• Manage workload and timelines, communicating risks and conflicting priorities to the Creative Artworker
• Report to the Creative Artworker, EU, and collaborate with the EU VM team, Store Design, Global and wider EU Function

Creative Executive

• Manage and drive regional supply planning excellence to optimize inventory and service levels
• Identify additional regional sell-in opportunities within blocked horizon
• Drive continuous improvement of supply planning and stock balancing processes and systems
• Ensure on-time product availability by developing action plans or alternatives for delayed products
• Own and deliver key reports to cross-functional partners weekly, monthly, and quarterly
• Manage stock tracking and delivery OTIF
• Provide monthly fill rates and corresponding root cause analysis
• Drive local rework initiatives, ensuring OTIF delivery and identifying process improvements that enhance service, efficiency, and cost performance
• Work with the AVP, Supply Chain

Supply Planning Manager

Procurement

• Develop integrated EU product marketing plans with the Head of Marketing EU, aligned with retail, gross sales, market share and commercial priorities
• Lead Category Managers in developing category visions, growth plans and portfolio architecture across Colour, Complexion, Skincare and Fragrance
• Balance global and regional hero products with new product development
• Consolidate category recommendations and align strategic priorities with the Head of Marketing EU, global partners and senior leadership
• Lead cross-category new product development and promotional prioritisation with commercial and global teams
• Evaluate category business cases for new products and sets addressing European opportunities
• Coordinate cross-category launch and promotional planning, resolving competing priorities
• Oversee portfolio and lifecycle performance across new product development and core products
• Challenge demand and supply assumptions with Category Managers and Supply Chain to optimise availability and productivity
• Develop differentiated channel portfolio priorities across Specialty, Department Stores and Online/Pure Players
• Consolidate pricing, positioning and lifecycle recommendations, including pricing ladders, competitiveness, value perception and margin implications
• Use market, competitor and portfolio analysis to identify and size growth opportunities
• Review cross-category performance, agree corrective actions and escalate material risks or trade-offs to the Head of Marketing EU
• Partner with Go-To-Market, VM, Sales, REOPS and Communications to align product priorities, launch readiness and execution across European markets
• Lead, coach and develop two Category Managers; align priorities for the shared Category Analyst
• Report directly to the Head of Marketing, EU and collaborate with EU Marketing and cross-functional teams

Senior Category Manager – EU

Supply Chain

• Own the supply plan, stock position and service outcomes for a complex rework and co-pack portfolio
• Translate demand, launches and commercial priorities into a balanced medium-term rework and co-pack plan
• Integrate WIP, packaging, components, purchase orders, capacity and deployment dependencies into one achievable plan
• Lead weekly prioritisation of rework and co-pack activity
• Make recommendations on capacity allocation, sequencing and recovery actions
• Resolve complex shortages and constraints across suppliers and internal teams
• Assure planning data, inventory status, expected availability and free-issue stock accuracy
• Lead operational supplier reviews, driving OTIF, capacity, inventory accuracy and improvement actions
• Provide availability, risk and opportunity insight to regional, deployment, commercial and launch stakeholders
• Coordinate readiness for priority launches, campaigns and business-critical rework
• Analyse rework and co-pack costs, stock projections and operational performance
• Provide inputs to supply reviews and S&OP, including scenarios, constraints, service implications and recovery plans
• Lead process, reporting and systems improvements
• Coach planners and deputise for the Supply Planning Manager on operational forums
• Report to the Senior Supply Planning Manager (Rework / Co-Pack)